I don’t know how much this helps but here is the phone number to their sales team. I’ve been emailing with auto desk back-and-forth for over a week trying to get a refund for an accidental double purchase. They just keep telling me about their 15 day refund policy. I keep asking for a special exception because I just needed one product and not two. After getting nowhere with extremely slow email replies, I finally called the sales team, talked to a very nice lady, she told me that she doesn’t have the power to give a refund, but she was able to take down my information and send it on to higher management. I’m now finally getting somewhere. Just as a reminder this is the phone number to sales. These people are super nice, but they don’t have the ability to give you a refund, but they might be able to point you in the right direction or at least escalate your case to the right people. I just don’t wanna share this phone number and people be blowing up their phone screaming for a refund. So again, this is a SALES phone number: 1-855-522-4504
