2022 Customization file load failed: file not found

[mcgann001]

Customization file load failed: file not found: C:\users\pbondante\appdata\roaming\autodesk\autocad2022\r24\enu\support\acad

I've lost every command button ... really everything. The only thing I did yesterday was uninstall 2020, which I had on my machine along with 2022.  What can I do? Any help appreciated.

[pendean]

Repair/reinstall R2022 then restart your PC and try again.

[ВeekeeCZ · Accepted solution]

You're not saying whether you use some custom cuix file or you have changed acad.cuix, or moved... do you still have it or it was removed. Do you have acad.bak.cuix?

[mcgann001]

Evidently, the whole support folder was missing. When I uninstalled 2020, something happened . Possibly 2022 was using the support folder for 2020, I don't know, but I had copied all support folders from both onto my C; drive in a misc folder. When I replaced the newest version of the support file  in the enu folder, it worked. At least 90% of my custom buttons etc came back, so I'm calling it solved. I think you were on the right track but the whole folder, not just the cuix file was missing.

Thanks! Appreciate the help.

[mcgann001]

I was trying to avoid that, but it was on my list of last minute options.

Thank you, I appreciate your help.

[selim]

hi everyone,
it's a similar problem of mine that I tried to load (CUILOAD) or import (CUIIMPORT) both are useless.

I've loaded it several times in older versions. I see this only in this 2022 version. What should I do?

Thanks.

[ChicagoLooper]

MENULOAD?

[pendean]

.... or your file is corrupt.

[selim]

MENULOAD loads the file, shows the name of the loaded file, Apply OK etc... nothing changes. I see only the default drawing style name in the drop-down list.

I copy+paste the "Support" file from another computer and it works. But still getting a warning message when I tried to enter the CUI menu saying "...cuix file is missing."

[selim]

no, it is working on other computers.

[pendean]

@Anonymous https://forums.autodesk.com/t5/autocad-forum/2022-customization-file-load-failed-file-not-found/m-p/10753739#M1066121