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Autocad will not load

Anonymous

Autocad will not load

Anonymous
Not applicable

Every time I try to open autocad i get a message saying the program has stopped responding and windows is looking for a solution. This is the first time i am opening the program since installing it. Ive downloaded the updates, restatred my computer and tried everything i could think of but it still wont work. I have the student architecture version and i need help ASAP. Thank you.

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múinteoir
Advisor
Advisor

Try this to start with.

 

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to...

 

The face of the BIM game | Former Autodesk Expert Elite | YouTuber | Lego Builder | Monaghan Man | Some Can, Some Cant

Anonymous
Not applicable

Thanks for the help. Unfortunately I tried uninstalling and reinstalling before you wrote that. Now I have the trial which last for 30 days. Do you know how to reinstall the student version?

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pendean
Community Legend
Community Legend
"student version" is just a license update you do from inside the program with ABOUT command. Care to explain more, like perhaps your 'student version' is actually some older software version and this "autocad" is a newer one?

Anonymous
Not applicable

I downloaded the student version of autocad 2017 you get free for 3 years and when I tried to open it it didnt work. I ended up uninstalling it and tried to reinstall it but when I did the version I got is a trial that lasts for 30 days. Im not sure how to get the other version back; the one that lasts for 3 years.

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Anonymous
Not applicable

UPDATE: I was able to reset the files like Johnathan suggested and when it opened i got a screen saying "run" or "activate". I chose activate and put in my license number and product key that autodesk emailed me. Once again it said it has stopped responding and it still wont work. Any other ideas before i contact them?  

 

 

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Anonymous
Not applicable

Thanks pendean, unfortunately my windows 10 is updated and it still wont work. What exactly does it mean by "create a new windows profile"? It seems like my only option now.

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pendean
Community Legend
Community Legend
Accepted solution
Log-in as a different user on your PC.

Anonymous
Not applicable

Thank you so much pendean, its finally working!

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