Can't access A360 Drive

[Vitornis]

Every time i press the sign in button it just redirects back to this page https://a360.autodesk.com/drive/

[Bud_Schroeder_ADESK]

Hi Dennis,

Thanks for letting us know and I was able to reproduce it. I did ask the team if they know what is going on here. Once I hear back, I will post a message.

Thanks again for letting us know.

[Bud_Schroeder_ADESK]

Please give this a try now, it is back up and running. 

Sorry for the delay, and hope this helps.   

[tewindle]

Currently can't logon again. It just loops back to the sign on screen.

[Bud_Schroeder_ADESK · Accepted solution]

Thanks Tim for posting to the thread. We pushed out some updates yesterday and one of the updates caused this issue. We fixed this, but if you were signed in during this time frame you will see the looping issue.

If you clear your browser cache and history, then close all instances of the browser windows. Re launch and you should be able to sing in then.

Give this a try and please let us know how this goes. And thanks again for posting to the forums.

[tewindle]

Thanks for the tip.

Did all of that and tried two different browsers on the same machine.

Here is the web address I see when asked to log in : https://a360.autodesk.com/drive/

During the login procedure the address changes to : https://a360.autodesk.com/drive/app/root

Then loops back to sign in.

[tewindle]

had another user log on from a different machine, and they have the same issue. However, if I login from that machine, it works ok. We cleared browser cache for the past week....interesting issues that seem hard to duplicate.

[Bud_Schroeder_ADESK]

Hi Tim,

Can you tell me what browser you are using? Also if Chrome, can you try incognito mode and see if that works?

Thanks and please let us know.

[tewindle]

we are using Chrome, but tried on Edge and had the same issue.

[Bud_Schroeder_ADESK]

Hi Tim,

Thanks for the update.  Were you able to try Chrome in INCOGNITO mode? 

Thanks and let me know how this goes.   

[Bud_Schroeder_ADESK]

Hi Tim,

I had one other person that was having the same type of issue and this helped resolve the problem.   Click on chrome://settings/clearBrowserData

And select all option there and the past week:

Thanks and please let us know how this goes. 

[tewindle]

That is the same way we clear browser cache.

Interesting thing logging in Incognito goes to the older login window in which you input username and password on the same screen and it logs into A360. I can then click A360 drive and get to our share folders. So this workaround seems to work, but simply clearing the past week browser cache didn't seem to fix anything.

[Bud_Schroeder_ADESK]

Hi Tim,

Thanks for the update. So far this has worked for every one, so I'm suprised it's not working. We are trying a different fix that should be posted soon that would not require clearing the cache, lets see if that works. I'll post back when it's live.

Thanks again for letting us know what you are seeing. That is very strange.

[Bud_Schroeder_ADESK]

Hi Tim,

Can you give it a try now and see if you can access with out being in INCOGNITO mode.

Thanks and let us know how this goes.

[tewindle]

I was able to log in to A360, which gives me the username and password on the same screen. I can then click A360 drive from the pulldown and access my shares. Not sure if this is the intended path, but it works.

[Bud_Schroeder_ADESK]

Thanks for the update Tim and let us know if you have any other issues with this.

[Anonymous]

Hi, I'm having same problem too and could you suggest how to do procedure with MAC. Thanks

[Bud_Schroeder_ADESK · Accepted solution]

Thanks for posting your question to the forum and welcome. Can you try clearing the cache and cookies to see if you can sign in. If that works also do a Control F5 to force a refresh of the page and see if that helps.

Thanks and please let us know how it goes.

[Anonymous]

Hi seems solved. thanks 

[Bud_Schroeder_ADESK]

Thanks for letting us know and have a great day.