Keyboard Inputs freeze 3DS MAX

[Anonymous]

Please help! I am using max2020 (Also tried with other versions). If only using mouse as input, it will be fine for a while at least until I am trying to using keyboard short cuts, for instance, shift-Q as render, and sometimes, alt-w/ alt-mmb will freeze the apps. For example, after launching 3dsmax, and pressing shift-q, the app will freeze right away, there will be no more response no matter what. Sometimes it could be mitigated by killing the chromium host exe.

I have tried below......formatting the computer, installing the latest drivers/ bios/ windows. No plugin installed. Run as admin. Disabled the autodesk desktop app services.msc..

Spec:

window 10

i7

rtx2080ti

[Anonymous]

Please help! I am using max2020 (Also tried with other versions). If only using mouse as input, it will be fine for a while at least until I am trying to using keyboard short cuts, for instance, shift-Q as render, and sometimes, alt-w/ alt-mmb will freeze the apps. For example, after launching 3dsmax, and pressing shift-q, the app will freeze right away, there will be no more response no matter what. Sometimes it could be mitigated by killing the chromium host exe.

I have tried below......formatting the computer, installing the latest drivers/ bios/ windows. No plugin installed. Run as admin. Disabled the autodesk desktop app services.msc..

Spec:

window 10

i7

rtx2080ti

[DanielCantin · Accepted solution]

Hi @Anonymous,

I suspect it is an issue with the latest Windows update (Ver 2004, Build 19041) that is affecting none English input method language. The workaround is to check "ON" use old version Microsoft Pinyin input method in windows setting. 

Thanks for reaching out with your issue and please let us know if that solve your issue or not

-Daniel

[DanielCantin · Accepted solution]

Hi @Anonymous,

I suspect it is an issue with the latest Windows update (Ver 2004, Build 19041) that is affecting none English input method language. The workaround is to check "ON" use old version Microsoft Pinyin input method in windows setting. 

Thanks for reaching out with your issue and please let us know if that solve your issue or not

-Daniel

[Anonymous · Accepted solution]

omg!!!! you are my god, holy X! I LOVE YOU, seems fine! It worked! thank you one thousand!

[Anonymous · Accepted solution]

omg!!!! you are my god, holy X! I LOVE YOU, seems fine! It worked! thank you one thousand!

[Anonymous]

I can confirm the same on a Japanese OS. Been bugging me for a couple of weeks now. Thanks for this solution.

[Anonymous]

I can confirm the same on a Japanese OS. Been bugging me for a couple of weeks now. Thanks for this solution.

[EricLiu4Ever]

2 days earlier, I installed a third party input method and removed the MS Pinyin keyboard, and the problem is gone.

Max (2016, 2019, 2020, and 2021) usually gets freeze when rendering complete and saving the result on my windows 10 with the most recent windows updates. Now the problem is gone.

[EricLiu4Ever]

2 days earlier, I installed a third party input method and removed the MS Pinyin keyboard, and the problem is gone.

Max (2016, 2019, 2020, and 2021) usually gets freeze when rendering complete and saving the result on my windows 10 with the most recent windows updates. Now the problem is gone.

[Anonymous]

After searching the solution for weeks, I finally got solved. Thanks very much!

[Anonymous]

After searching the solution for weeks, I finally got solved. Thanks very much!

[mark_aldred]

@Anonymous 

Which setting did you change on the Japanese OS?

[mark_aldred]

@Anonymous 

Which setting did you change on the Japanese OS?

[mark_aldred]

Never mind, I found it .. set to old version of IME deep into the language settings.

Wish I'd found this thread earlier. Would have saved me about ten hours.

[mark_aldred]

Never mind, I found it .. set to old version of IME deep into the language settings.

Wish I'd found this thread earlier. Would have saved me about ten hours.

[Anonymous]

good for u!

[Anonymous]

good for u!

[in_human]

Getting same problem with RUssian/UkrAinian?
Any solutions?

[in_human]

Getting same problem with RUssian/UkrAinian?
Any solutions?

[mark_aldred]

Have you been into your language settings? Is there something that allows you to set input to "old method" or something like that?

[mark_aldred]

Have you been into your language settings? Is there something that allows you to set input to "old method" or something like that?

[in_human]

No, there's no "old IME" setting for russian and ukrainian languages.
Freeze doesn't happen when I use standard win+space hotkey, it only happens if I try to set particular layout with custom hotkey.
I tried setting custom hotkeys through standard windows setting or writing script for autohotkey, result is the same - 3ds MAX freezes when I try to set non-English layout, even if I'm using another program at the moment.
Very frustrating.

[in_human]

No, there's no "old IME" setting for russian and ukrainian languages.
Freeze doesn't happen when I use standard win+space hotkey, it only happens if I try to set particular layout with custom hotkey.
I tried setting custom hotkeys through standard windows setting or writing script for autohotkey, result is the same - 3ds MAX freezes when I try to set non-English layout, even if I'm using another program at the moment.
Very frustrating.

[Anonymous]

Apologies - I haven't been clear on the problem and the solution - I work within a Japanese OS environment and use English as well as an input language and also as the UI display language. The problem for this particular machine and 3DSMAX, is that every time I rename an object or hit a shortcut key - max freezes while typing out. I followed the solution for Ichdennis as suggested by Daniel and the problem went away.  Go to settings - search for Microsoft IME>General> And turn that compatibility with OLD IME "ON". I am not sure if this is the same solution for those using Windows in a different OS other than Japanese.

[Anonymous]

Apologies - I haven't been clear on the problem and the solution - I work within a Japanese OS environment and use English as well as an input language and also as the UI display language. The problem for this particular machine and 3DSMAX, is that every time I rename an object or hit a shortcut key - max freezes while typing out. I followed the solution for Ichdennis as suggested by Daniel and the problem went away.  Go to settings - search for Microsoft IME>General> And turn that compatibility with OLD IME "ON". I am not sure if this is the same solution for those using Windows in a different OS other than Japanese.

[Ijustcant]

I believe this might be the solution: http://forum.navi.gg/dota2_nastroyki_tehpomosch_i_utility/zavisaet_pri_smene_yazyka/ but I don't know how to perform this on Windows 10

Also, this might something to do with this: https://lopit.ru/word-visnet-switcher/

But I can't perform it either...

[Ijustcant]

I believe this might be the solution: http://forum.navi.gg/dota2_nastroyki_tehpomosch_i_utility/zavisaet_pri_smene_yazyka/ but I don't know how to perform this on Windows 10

Also, this might something to do with this: https://lopit.ru/word-visnet-switcher/

But I can't perform it either...

[JeromeBoulbes]

I want to confirm that this solved the issue for me, on max 2021, Japanese keyboard, english OS.

The setting was renamed to "use previous version of Microsoft IME" but is  still in the Setting/japanese IME settings/general

Strangely, this issue occured to me only after I had rendered with Arnold or used the Arnold Active Shading.

Thanks everyone

[JeromeBoulbes]

I want to confirm that this solved the issue for me, on max 2021, Japanese keyboard, english OS.

The setting was renamed to "use previous version of Microsoft IME" but is  still in the Setting/japanese IME settings/general

Strangely, this issue occured to me only after I had rendered with Arnold or used the Arnold Active Shading.

Thanks everyone

[Anonymous]

can you give me the link? thanks you so much...

[Anonymous]

can you give me the link? thanks you so much...

[Anonymous]

Works great for me! Saved my day, thank you Daniel!

[Anonymous]

Works great for me! Saved my day, thank you Daniel!

[laicarmenn97]

hi may I knw where do u find this window ?

[laicarmenn97]

hi may I knw where do u find this window ?

[pinky0371]

i use F10 to render is ok .

but while use "Shift" + "Q"Render finish will freeze .

when turn OLD IME "ON" . work well now . many thanks 

[pinky0371]

i use F10 to render is ok .

but while use "Shift" + "Q"Render finish will freeze .

when turn OLD IME "ON" . work well now . many thanks