Installation & Licensing

[#1]

Hello Support

I have problems connecting my Win7x64 Workstations to the new Win2008_R2 Licence server ( 3ds max 2011 )

i already read some of the posts here with same errors coeds

Server

running the licence server on an new ESX ( old license server is still running on an old ESX  in a Server2003x86 envirement )

(old hardware dont support win Server 2008 x64)

Server: WinS_2008_R2 x64 name: mum-108mgm

the ping to mum-108mgm is IPv4 (there was a IPv6 response so i deactivated the ip6 protocol and add the server to the hosts)

Configuration using Services

Ethernet adress in LMTOOLS: 000c294903b2

in MAXDES2011delicense.lic: SERVER mum-108mgm 000c294903b2

the License file was generated on the webside and send to me by email

i already tested an update to the flex LMTOOL v11.9 (same problems)

Server status output:

--------
Status
--------
Flexible License Manager status on Tue 11/23/2010 15:02

[Detecting lmgrd processes...]
License server status: 27000@mum-108mgm
    License file(s) on mum-108mgm: C:\Program Files (x86)\Autodesk Network License Manager\MAXDES2011delicense.lic:

mum-108mgm: license server UP (MASTER) v11.9

Vendor daemon status (on mum-108mgm):

  adskflex: UP v11.7
Feature usage info:

Users of 70100MAXDES_F:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 85503MAXDES_2011_0F:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 70000MAXDES_2010_0F:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 612003DSMAX_2009_0F:  (Total of 4 licenses issued;  Total of 0 licenses in use)

Users of 568003DSMAX_2008_0F:  (Total of 4 licenses issued;  Total of 0 licenses in use)

---

Perform Diagnostics output:

--------
Diagnostics
--------
FLEXnet diagnostics on Tue 11/23/2010 15:09

-----------------------------------------------------
License file: C:\Program Files (x86)\Autodesk Network License Manager\MAXDES2011delicense.lic
-----------------------------------------------------
license file(s):  C:\Program Files (x86)\Autodesk Network License Manager\MAXDES2011delicense.lic
"70100MAXDES_F" v2.000, vendor: adskflex
  License server: mum-108mgm
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST do not consume a new license

This license cannot be checked out because:
A PACKAGE component must be specified.
Feature:       70100MAXDES_F
License path:  C:\Program Files (x86)\Autodesk Network License Manager\MAXDES2011delicense.lic;
FLEXnet Licensing error:-125,147
For further information, refer to the FLEXnet Licensing documentation,
available at "www.flexerasoftware.com".
-----------------------------------------------------
"85503MAXDES_2011_0F" v2.000, vendor: adskflex
  License server: mum-108mgm
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST do not consume a new license

This license can be checked out
-----------------------------------------------------
"70000MAXDES_2010_0F" v2.000, vendor: adskflex
  License server: mum-108mgm
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST do not consume a new license

This license can be checked out
-----------------------------------------------------
"612003DSMAX_2009_0F" v2.000, vendor: adskflex
  License server: mum-108mgm
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST do not consume a new license

This license can be checked out
-----------------------------------------------------
"568003DSMAX_2008_0F" v2.000, vendor: adskflex
  License server: mum-108mgm
  floating license  starts: 1-jan-1990,  no expiration date

  Requests from the same USER/HOST do not consume a new license

This license can be checked out
-----------------------------------------------------

i already added a envirement variable: FLEXLM_DIAGNOSTICS value: 3

and get this error in a MsgBox from the MLTOOLS

Client

Windows 7 x64 (new installation)

i build a *network preinstallation* with x64 only components ( dont need the 3ds max 32bit part )

and installed this from a network share on the client

ping to server get IPv4

Envirement variables ADSKFLEX_LICENSE_FILE (@server) and FLEXLM_TIMEOUT (1000000) are already tested

i get all time the errors:

---

A valid license coud not be obtained by the network license manager.

If you still unable to access a license, contact your system administrator.

Error [0.0.0]

---

i klick Close then i get the Error:

---

The software license check out failed.

Error 20

---

hope i put all informations in here to help me ;-)

best regards

[#2]

Please try the ipv6 patch on the server(it is not easy to get rid of all ipv6 components from windows 2008 server)

http://usa.autodesk.com/getdoc/id=DL10976858

with FLEXLM_DIAGNOSTICS = 3

you should have flex*.log in the application folder, please find the exact error in it.(or from the pop up window)

whats the result of

http://mum-108mgm:2080 from the client using Internet explorer.

also please post the relevant content of

%programdata%\Autodesk\Adlm\*adlm.log

hope you already tried to delete %programdata%\Autodesk\Adlm\cascadeinfo.cas, if not please try that too

[#3]

hi

i installed/(replaced) the old files with the patch (http://usa.autodesk.com/getdoc/id=DL10976858)

the flex*.log output:

FLEXnet Licensing checkout error: A PACKAGE component must be specified.
Feature:       70100MAXDES_F
License path:  C:\Program Files (x86)\Autodesk Network License Manager\MAXDES2011delicense.lic;
FLEXnet Licensing error:-125,147
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com".

output from http://mum-108mgm:2080 :

Wê-60Wê-60Wê-60Wê-60

also please post the relevant content of:

directory do's not exist

i only have a %programdata%\Autodesk\INSTALLER and a %programdata%\Autodesk\IMC3 dir

hope you already tried to delete %programdata%\Autodesk\Adlm\cascadeinfo.cas

there is no dir and file

im missing something there ? O.o how can i get it if i need it (create it manual ?)

best regards

[#4]

hi

ok find the dir %programdata%\Autodesk\Adlm\  on the clients ... there is no cascadeinfo.cas file in there but a ProductInformation.pit and no logs @clients in %programdata%\Autodesk\Adlm\*adlm.log

best regards

[#5]

following diagnostics error  can be ignored.

"FLEXnet Licensing error:-125,147"

in the client

What about the flex*.log in the program's root folder when the diagnostics variable is created.

[#6]

hi

@Client

added envirement variable : FLEXLM_DIAGNOSTICS value: 3

after reboot

still no log files but

some new error msg's (Attachments) and some more

+ error [0.0.0]

+ Error 20

The software license check out failed.

Error 20

best regards

[#7 · Accepted solution]

This error on client means there are no licenses available for this feature code. please check the server log for any similar error about feature not supported or no more licenses available.

you can check for these specific feature codes in the license status

85618AAAA_2011_0F

855013DSMAX_2011_0F

85617MXES_2011_0F

If the status you posted earlier is correct, your license is for 

85503MAXDES_2011_0F->Autodesk 3ds Max Design 2011

and you have installed 

855013DSMAX_2011_0F->Autodesk 3ds Max 2011

If you install Autodesk 3ds Max Design 2011 with correct product key (you received) the license should be taken.

This error on client means there are no licenses available for this feature code. please check the server log for any similar error about feature not supported or no more licenses available.
you can check for these specific feature codes in the license status

85618AAAA_2011_0F

855013DSMAX_2011_0F

85617MXES_2011_0F

If the status you posted in the initial post is correct, your license is for 
85503MAXDES_2011_0F->Autodesk 3ds Max Design 2011
and you have installed 
855013DSMAX_2011_0F->Autodesk 3ds Max 2011

which would not work.
If you install Autodesk 3ds Max Design 2011 with correct product key (you received) the license should be taken.

License cascading is documented

http://usa.autodesk.com/getdoc/id=TS14885918

[#8 · Accepted solution]

i redownloaded Autodesk 3ds Max Design 2011 + upgrades in the network deployment reinstalled the client again now it works just fine (-:

looking on the CD in the box i  have a Autodesk 3ds Max Design 2011 CD  O.o CD-key just worked with this ...

and i was searching serverside problem's ^^

thx for help

[#9]

Quisiera solicitar ayuda para saber porque cada determinado tiempo el LMTOOLS no deja adquirir las licencias del servidor.Esto pasaba esporadicamente, pero ahora me pasa como 5 veces al día. El siguiente error es el que le sale a todos mis usarios, y lo único que hago es reiniciar el servicio desde el LMTOOLS.

Adjunto el archivo del error que me aparece. y la imagen que le aparece a mis usuarios. 

espero me puedan ayudar gracias 

[#10]

Your -4 error means that you are out of licenses.  There is probably not a problem with your License Manager.  You simply need to have another user close out of the program so that you can open it.

Su error -4 significa que usted está fuera de licencias. Probablemente no hay un problema con su administrador de licencias. Usted sólo tendrá que tener otro usuario cierre el programa para que pueda abrirlo.