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Include Links to SFDC Article Pages In Software Help Guide

Include Links to SFDC Article Pages In Software Help Guide

This applies to all software help guides, not just Vault.

 

With a new release of any software or update comes a list of fixes and known issues. However, the help guides only provide a vague description followed by a SFDC Article code with seemingly no way to find this article if a user wanted to get more information.

pmartick_0-1787067758380.png

 

Instead those should be links taking the user directly to the article.

 

The Autodesk website should also be updated to find these issues more easily.

 

There should also be a way to subscribe to notifications of new pages and page updates for each software so users are aware of newly found issues and fixed issues immediately instead of googling around hoping to find an existing article if it exists.

1 Comment
ihayesjr
Community Manager
Status changed to: Archived

@pmartick 

Thank you for posting the idea.

The codes at the end of each fix is not an article code. That code is tied to an internal system where we track the fix. The articles are created from the internal system with that number. Not every fix has an article and when the fix is released, the articles are not automatically updated.

 

For Vault, we can see if there is a better way to summarize the fix in the Release notes.

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