Vault Professional 2017 - licensing crash

[xdumontnti]

Hi,

When starting Vault Pro 2017, it ask me a serial number or network license.

I chosse Network License, set my lmtool server and nothing append and the process Connectivity.VaultPro.exe disapear.

I try with serial number, same behavior.

I try this on a Windows 7 64 bits + Windows 8.1 64bit, same behavior.

Any idea? Thanks in advance

[DarrenP]

i haven't installed Vault Pro 2017 yet so i can't really say

but was your license file updated to include Vault Pro 2017

[xdumontnti]

Yes my license file is up to date, lmtools is installed from the R2017 source. I can see the vault 2017 licensing in my licence file

Users of 72400VLTM_F:  (Total of xx licenses issued;  Total of 0 licenses in use)

But it's not related to lmtools or license file because if I try to put another inexsting servername, I get the same behavior (normally as the help said, it must show me a dialog box to select another server or licence file, but nothing.

When I try this

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

nothing append. No log.

If I ask to enter an serial number, the system just close.

[DarrenP]

it must  be something new with 2017

since i haven't installed it yet i can't really say

[ihayesjr]

Are you installing the client in English?

[xdumontnti]

Yes.

I try English VLTP_client on English OS (win 7 sp1 64b)

English VLTP_client  on French OS (win 7 sp1 64b + win 8.1 64b)

Actually I'm testing to reinstall C++ Runtime:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to...

[xdumontnti]

And before those c++ test (in progress) I force the Network license:

I set "_NETWORK" in "C:\ProgramData\Autodesk\CLM\LGS\569I1_2017.0.0.F\LGS.data".
It don't ask about license type, but still quick exist just during loading the login UI.

Wait on C++ reinstall (if I remove all C++ Runtime, I get the log-in dialog)

[ihayesjr]

Did you use the Download or the Install Now option from your account to install the client?

[xdumontnti]

I try with full download (through download manager)

I try with install now

No change, the only things I didn't try is to download through browser.

I uninstall all c++ Runtime => no more crash

I reinstall following KB article => crash again

On your side, no crash?

[xdumontnti]

I found :

In Windows parameters, in "Region and Language", in the tab "Formats", I was in "French-Switzerland" FR-CH (my country with our default date separator, decimal separator, etc...).

French-Switzerland => crash

French-France => no crash

English-United States => no crash

The key point in the registry is:

HKCU/Control Panel/International => LocalName

If LocalName = "fr-CH" => crash

If LocalName = "fr-FR" => no crash

During the Beta => no problem, with older release => no problem, is it a bug?

[b.graaf]

Same here: region settings Dutch (Netherlands) and Vault crashes directly after start; no way to reach the login window.

Region settings to English(united states) and no problem.....

[ihayesjr]

No need to create a support case.  We are looking into it based on this thread.  Thanks for the information, it is very helpful.

[ihayesjr · Accepted solution]

As a temporary workaround navigate to the C:\Program Files\Common Files\Autodesk Shared\CLM\V3\MSVC14\resources\adlm directory.  Copy the "fr-FR" directory and paste it into a "fr-CH" folder.  This should address the French-Switzerland setting.  As an alternative you can copy the "en-US" folder to the "fr-CH" folder.

[xdumontnti]

It work  Thanks a lot for this quick support answer.

Have a nice day.

[Dan_Margulius]

Hello

Same problem here, but we are in Israel 

What should we copy and in to what?

 

Thanks

Dan

[xdumontnti · Accepted solution]

Hello,

Copy en-us to your corresponding language code

In order to know what are your actual language code:

- Go into registry (type regedit in a run windows).

- Navigate to HKEY_CURRENT_USER\Control Panel\International

- Look at the value "LocaleName"

PS: If you are not familiar with windows registry, be really careful and don't edit it, just show.

According to the following article, for you it's probably he-IL

https://msdn.microsoft.com/en-us/library/ee825488(v=cs.20).aspx

[Anonymous]

Thanks for your posts.

I'm based in the UK and have the Vault Professional 2017 client startup failure.

Following the suggestions, I checked the registry and my locale is en-GB. I created the folder C:\Program Files\Common Files\Autodesk Shared\CLM\V3\MSVC14\resources\adlm\en-GB and copied the content from en-US

I can now start Vault Pro successfully.

Thanks again,

Paul Thurgood

vlt systems ltd.

[Patrick.De.Neef]

Hello

anyway we can fix this locally in the client install sources ?

I have over 250 systems to install with a mixture of en-GB, nl-NL, be-FR (Belgium, multi-lingual state 😞 )

Regards

Patrick

[ihayesjr]

Patrick,

We are investigating the problem to see how we can get it addressed.  I will respond to the thread as soon as possible.

[Anonymous]

It may be possible to create a Vault Professional 2017 client deployment and specify the extra folders within the deployment. I am unable to test this for you at the moment.

Paul.