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Installed Vault 2012 SP1 on vault server without issue, but when installing the client version, we're getting this:
It's occuring at this point:
UAC off
Windows updates installed
Antivirus disabled
What should we try next?
Thanks.
Bob
Installed Vault 2012 SP1 on vault server without issue, but when installing the client version, we're getting this:
It's occuring at this point:
UAC off
Windows updates installed
Antivirus disabled
What should we try next?
Thanks.
Bob
Hi Energymech,
We found in another case that this is a different problem than the erorr with the "Connectivity.Branding.Vault.dll" and not as widespread. ie we are not getting as many reports of this issue
After, uninstalling Vault Professinoal 2012 and AutoCAD Mechanical 2012, deleting their respective C:\Program Files folders and reinstalling them, it was possible to re-apply Vault 2012 Update 1 successfully. So can you try that to see if works? We are still looking into that but this might be the quickest solution for you.
If you find my response solves your question, please click the "Accept Solution" below the response
Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.
Hi Energymech,
We found in another case that this is a different problem than the erorr with the "Connectivity.Branding.Vault.dll" and not as widespread. ie we are not getting as many reports of this issue
After, uninstalling Vault Professinoal 2012 and AutoCAD Mechanical 2012, deleting their respective C:\Program Files folders and reinstalling them, it was possible to re-apply Vault 2012 Update 1 successfully. So can you try that to see if works? We are still looking into that but this might be the quickest solution for you.
If you find my response solves your question, please click the "Accept Solution" below the response
Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.
I agree with you Chris! Autodesk needs to pull the update until it is fixed instead of just putting on notice that they are aware of the problem and are working on solution.
As a side Note, after you install the update on each client workstation, be sure to open your Autodesk Data Management Console on the Server and migrate your database. You will be prompted to do this when your console opens and it will take approximately 20-30 minutes to do. Your workstations will not be able to access the Vault until this is completed. Just a friendly reminder for ya since I freaked out as well when my entire company couldn't access our Vault. 
I agree with you Chris! Autodesk needs to pull the update until it is fixed instead of just putting on notice that they are aware of the problem and are working on solution.
As a side Note, after you install the update on each client workstation, be sure to open your Autodesk Data Management Console on the Server and migrate your database. You will be prompted to do this when your console opens and it will take approximately 20-30 minutes to do. Your workstations will not be able to access the Vault until this is completed. Just a friendly reminder for ya since I freaked out as well when my entire company couldn't access our Vault.
Don't get too excited. The files in the zip file haven't been updated.
Bob
Don't get too excited. The files in the zip file haven't been updated.
Bob
I was just at the Autodesk site for something else and noticed this. Looks like the files were updated today too? Last picture posted showed 11/15 now I see 11/17 so were you looking at the files contained in the 11/17 version?
I was just at the Autodesk site for something else and noticed this. Looks like the files were updated today too? Last picture posted showed 11/15 now I see 11/17 so were you looking at the files contained in the 11/17 version?
And guess the result when installing this "new" sp1...
And guess the result when installing this "new" sp1...
Hi All,
I just wanted to share our findings so far regarding this issue. Our investigations with customers reporting this issue to us directly have revealed that this appears to only be occuring on plain Vault 2012 clients installed from the Product Desgin Suites and Factory Design Suites. There are reports of different install issues with higher versions of Vault but these concern different dlls and are considered to have a much lower impact. We've worked around those other install issues when they have been reported to us.
So this issue affects a smaller subset of users meaning that pulling the update would prevent Vault Workgroup users and above of the benefits of the Update. Releasing a second update 1 would also result in a two tiered patch level for users who may have installed the patch already from sources other than PDS and FDS. We want to avoid that.
For those still affected by this issue with Update 1, we're still working on delivering a solution to you and we hope to have some good news to share shortly. We appreciate your continued patience and support.
Lastly and hopefully to clear up any confusion, the changed date on the Update 1 for 2012 page observed earlier on this thread, indicates that only the web document changed. Autodesk has not released a new Update 1.
If you find my response solves your question, please click the "Accept Solution" below the response
Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.
Hi All,
I just wanted to share our findings so far regarding this issue. Our investigations with customers reporting this issue to us directly have revealed that this appears to only be occuring on plain Vault 2012 clients installed from the Product Desgin Suites and Factory Design Suites. There are reports of different install issues with higher versions of Vault but these concern different dlls and are considered to have a much lower impact. We've worked around those other install issues when they have been reported to us.
So this issue affects a smaller subset of users meaning that pulling the update would prevent Vault Workgroup users and above of the benefits of the Update. Releasing a second update 1 would also result in a two tiered patch level for users who may have installed the patch already from sources other than PDS and FDS. We want to avoid that.
For those still affected by this issue with Update 1, we're still working on delivering a solution to you and we hope to have some good news to share shortly. We appreciate your continued patience and support.
Lastly and hopefully to clear up any confusion, the changed date on the Update 1 for 2012 page observed earlier on this thread, indicates that only the web document changed. Autodesk has not released a new Update 1.
If you find my response solves your question, please click the "Accept Solution" below the response
Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.
Accepted solution
Here's the link to ts18131263 that should address this issue.
______________________________________________________________
If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!
If you find my response solves your question, please click the "Accept Solution" below the response
Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.
Here's the link to ts18131263 that should address this issue.
______________________________________________________________
If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!
If you find my response solves your question, please click the "Accept Solution" below the response
Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.
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