Can't install on HP Envy

[gregS6TT2]

The installer tells me "This computer does not meet the operating system requirements for Autodesk AutoCad 2024 - English".  Is there an earlier version that will work?

[LeoWarren-EDU]

Hi @gregS6TT2,

What operating system and version are you running?

Whilst we only have one Trial version, older versions are included with a license.

[gregS6TT2]

Windows 10

[LeoWarren-EDU]

Hi @gregS6TT2,

Which version of Windows 10 are you running?

You can out by typing system information into the search bar.

[gregS6TT2]

OS Name Microsoft Windows 10 Enterprise
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-60NL2PL
System Manufacturer Hewlett-Packard
System Model HP ENVY 15 Notebook PC
System Type x64-based PC
System SKU E1P05AV
Processor Intel(R) Core(TM) i7-4900MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.69, 3/6/2017
SMBIOS Version 2.7
Embedded Controller Version 147.82
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.1098"
User Name DESKTOP-60NL2PL\Greg
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB

[LeoWarren-EDU · Accepted solution]

Hi @gregS6TT2,

From the System Requirements, AutoCAD 2024 requires Windows 10 Version 1809; your system is currently at version 1803, which is one version below what is needed.

Unfortunately, beyond updating, I do not have any other trial versions that would fix this issue,

Please let me know if you have any further questions,

All the best,