*Kathlene Tan* (SheerID)
May 25, 2021, 19:58 PDT
Hi Daniel,
Thank you for reaching out to SheerID about your verification for Autodesk.
At this time, SheerID provides customer support in English only. I
apologize for any inconvenience this may cause, however, I’d be happy to
help answer your inquiry by using a translation tool.
Should you wish to get assistance in your native language, kindly reach out
to Autocad here:
https://www.autodesk.com/education/support/edu-contact-us-form.
We appreciate your patience as we work through an overwhelming volume of
emails due to this unprecedented current situation with COVID-19, and the
popularity of some of our client offers. Let me help you with this.
Our records show that your school name is coming through as "P.E.T
Arrayanes Cetp / Utu". To correct this, please log out of your Autodesk account
and clear the cache in your browser, then log back in to fill out the form
again.
This should allow the form to reset so that your correct school name will
come through when you select it from the dropdown list.
If you continue to receive an error message, please send a screenshot so
that we can look into it further for you.
For your reference, I've also attached a file with a step-by-step process
for updating your account profile and submitting a new request.
Please let me know how that works for you. I look forward to your reply.
Kind regards,
Kathlene
Customer Support
SheerID
*hola te reenvio lo que me contestaron y asi lo pude modificar,*
*yo escribi a todos lados que encontraba mail de autodesk, la respuesta
esta que te reenvio me llego de*
noreply@community.autodesk.com>.. espero te ayude.
*saludos*
*Daniel*
