Sketchbook won`t save my sketch

[Anonymous]

It has been mentioned by other users already, but since Autodesk doesn`t react I post this bug too. I have been working on a sketch for a couple hours and now Sketchbook won`t save it. None of the saving option works, I always get the same message, telling me this file doesn`t exist. Obviously, Sketchbook confuses saving a file with opening a file!

BTW, I have been a paying user of Sketchbook with a subscription, but since SB is for free my subscription is gone and thus I am not entitled anymore of receiving support. I think this is bad manners by Autodesk.

Anyway, although SB is for free now, it would do good if Autodesk would maintain a properly functioning software. Or at least answer user`s complaints and problems.

Tx for reading.

[david.lau]

1.Try to reset SketchBook to default. This can be done via: Settings > Apps > Autodesk SketchBook > Storage > Clare Data & Clear Cache. Test SketchBook.

2.Backup your Sketches AND delete the /Autodesk/SketchBook folder.

NOTE: You may need to delete the /Autodesk folder too.

On Android, it's pretty easy, just copy the files from /Autodesk/SketchBook3 and copy it to your desktop computer. You can use the desktop version of SketchBook to complete our work (www.sketchbook.com/thankyou)

To re-import the file, you need to do this:

https://www.sketchbook.com/help/knowledge-base/back-files-settings/
See: How to import SketchBook files from an older version into the latest version SketchBook for Android

See: https://forums.autodesk.com/t5/sketchbook-forum/5-5-2018-update-breaks-new-open-gallery-and-save-and...

3.Uninstall SketchBook and reinstall SketchBook from Google Play.

[Anonymous · Accepted solution]

I found out the reason eventually. With Windows 10 some new security functions are on board, of which I wasn't aware yet. If you encounter the "can't find file" message when you want to save a file the solution is to add the respective software/app in your PC's specs for secure folder. 

[david.lau · Accepted solution]

FYI....

https://privacy.microsoft.com/en-us/windows-10-privacy-settings-that-apps-use

[Anonymous]

how do I do that?

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@Anonymous wrote:

I found out the reason eventually. With Windows 10 some new security functions are on board, of which I wasn't aware yet. If you encounter the "can't find file" message when you want to save a file the solution is to add the respective software/app in your PC's specs for secure folder. 

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