Sketchbook Pro won't open after updates

Anonymous

Sketchbook Pro won't open after updates

Anonymous
Not applicable

Sketchbook Pro will not open after updates on my Windows 10 PC. I click on the short cut icon on the desktop and a window pops up saying it is either not designed to run on windows or it contains an error. At the top of the pop up it says "Sketchbook.exe- Bad Image". Error status 0xc000012f. I have been using this particular download for at least a year now and never had a problem. I uninstalled Sketchbook, re- downloaded, and installed again. Same thing. I imagine it may have something to do with windows update?

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wongam
Autodesk Support
Autodesk Support
Accepted solution

Hi @Anonymous,

 

Welcome to Autodesk Community!

 

It could be related to the Microsoft Visual C++ Redistributable package, check out the solution from this article



AmandaWong

Autodesk Customer Support
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Anonymous
Not applicable

It worked!!!

 

Thank you so much! 

 

Chris

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wongam
Autodesk Support
Autodesk Support

Hi @Anonymous,

 

You're most welcome. Enjoy using Sketchbook!



AmandaWong

Autodesk Customer Support
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