Sketchbook pro not working on IPad

Sketchbook pro not working on IPad

Anonymous
Not applicable
4,562 Views
11 Replies
Message 1 of 12

Sketchbook pro not working on IPad

Anonymous
Not applicable

I bought Sketchbook pro on app store on the previous IOS version but now that i updated to the last IOS when i try to open the app its asking me to contact the developer

 

I have alot of work saved in the app but it wont open 

 

 

Reply
Reply
4,563 Views
11 Replies
Replies (11)
Message 2 of 12

Anonymous
Not applicable

Same here...

Received notification that app needs to be updated before it will work

Reply
Reply
0 Likes
Message 3 of 12

david.lau
Community Manager
Community Manager

If you are on SketchBookX, just use the current SketchBook in Free mode.  In that mode, it will have similar features as SketchBook Express. 

 

See also:  https://forums.autodesk.com/t5/sketchbook-forum/ios-11-with-sketchbook-pro-2-x-s-logo-amp-sketchbook...



David Lau
Reply
Reply
Message 4 of 12

Anonymous
Not applicable

I have what is, or was, known as Sketchbook Pro.

App won't open, so when you say use 'free version' do you mean download and install it?

And will there be an update anytime soon.

Cheers

Reply
Reply
0 Likes
Message 5 of 12

david.lau
Community Manager
Community Manager
Reply
Reply
0 Likes
Message 6 of 12

Anonymous
Not applicable

No update at all-Sketchbook pro needs to be converted to a 64 bit -But David will not tell you this! 

Reply
Reply
0 Likes
Message 7 of 12

Anonymous
Not applicable

I do not want Sketchbook Express David-Update your App on the "ITUNES STORE"! 

Reply
Reply
Message 8 of 12

Anonymous
Not applicable
So please sketchbook can you confirm/answer the following in PLAIN ENGLISH without referring us elsewhere.

It’s clear now that due to changes in iOS11 that Sketchbook Pro is no more, so to help us understand this disappointing decision by Autodesk ......

1- What is the equivalent app to Sketchbook Pro on iOS11 ?
Please note if this is an app with less features than the Pro version

2- will there be are placement for Sketchbook Pro on iOS11?

2a- If not why not? We are using out tablets more and more and this should be a priority.

2b-if so, will your SBPro customers receive a discounted price on any such app? I’m pretty sure that I saw a promo with the SBPro app being highly discounted in the time leading up to iOS11. Not a nice way to d business?

3- since autodesk was aware of the situation with IOS 11 WHY DID YOU NOT CONTACT YOUR PAYING PRO CUSTOMERS AND LET US KNOW THAT WE WERE ABOUT YO LOSE OUR FILES??? because the majority of us has no idea that this was the case until we had updated and lost EVERYTHING.???? Very very bad customer support.

NOT COOL to abandon your customers like this.
Reply
Reply
Message 9 of 12

Anonymous
Not applicable

I jusr updated my ipad and sketchbook pro doesn’t work. I was creating a series of illustrations and don’t know what to do! How did you solve? I downloaded the sketch book but it doesn’t have the tools I was working with!

Reply
Reply
Message 10 of 12

Anonymous
Not applicable

I’m so frustrated! All My work lost! 

Reply
Reply
0 Likes
Message 11 of 12

Anonymous
Not applicable

Not all the same features..Actually much less.  I was in the middle of a project! Now what?

Reply
Reply
0 Likes
Message 12 of 12

david.lau
Community Manager
Community Manager
Reply
Reply
0 Likes