Problem with tiff files

Problem with tiff files

Anonymous
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Message 1 of 4

Problem with tiff files

Anonymous
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I have a Pro subscription with my Sketchbook Pro and after I save my work (mostly with tiff files) and come back to it later and open it the program tells me that I can only open it flat or open a copy with no layers just like a jpeg. Anyone else having this problem?  Is there a glitch somewhere at Autodesk? Any help is appreciated. Thanks!!!

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Message 2 of 4

david.lau
Community Manager
Community Manager

Please login to the app.  It should open the file correctly have you login via My Accounts drop down menu.



David Lau
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Message 3 of 4

Anonymous
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Hi-
It still won't open in the tiff format using the drop down menu AND now It says I don't have the Pro subscription (which I do) just the basic standard one. It worked fine on Monday evening and now this. Any suggestions?
Thanks,
Joe Banaszkiewicz

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Message 4 of 4

Anonymous
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The same thing is happening on my account. I have a pro subscription, which I used to make .tif files and after saving them and trying to reopen it only gives me the option to reopen as a flat image.

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