Are serious ? I mean, in a week, this is the only solution the dev team found ? Really ?
I'm in charge of a 8 developpers team and this is not how it works. I never, ever, let a client with a circumvention solution. That's not pro. Litteraly, it's like applying a patch on a bleeding jugular. This is not a solution.
You have to realize that you have custumers eveywhere, and part of them don't understand/speak english at all.
It's a shame for you, for your team and for Autodesk ! And I don't even talk about the worst crisis communication I ever saw in my life/career.
Let me give you a piece of advice @david.lau. Here is what you should do :
1. You really gotta get your **** together.
2. Make a warning sticky post about UWP doesn't work anymore since last update (the reasons)
3. Do the same on the Windows store page to warn people (did you even see how many one star opinion you get in a week ?!)
4. Allow people to download previous version whom works like a charm.
5. Make apologies to your community for your bad communication (come on man, you'r supposed to be "community manager" !) and give us deadline like "it's the team's top priority, we are working on it, expect to get a new working version in one week".
6. Test your application before the production phase !
Trust me, I have very important client (military, communication, energy, ...) and I never let a storm**** become that big ! You loose reputation, clients and most important, money (in the end...) ! Stop being a rookie.
