files missing

[Anonymous]

Today i woke up and tried to use the app to work on some of files only to find everything had been wiped. all the albums, drawings, files. like I never used the app at all i had over 50 files in there, i still have them in my tablets gallery as pngs but it does really help for any of the files I was just working on that had  separate layers. How do get back all my missing work??

[david.lau]

Can you try step 9 noted here:

https://forums.autodesk.com/t5/sketchbook-forum/android-sketchbook-tips-and-tricks/td-p/9385407
 

I would submit your issue here with exact step by step to reproduce the issue.

https://help.sketchbook.com
 
Scroll to bottom > Submit a topic.

NOTE:

https://forums.autodesk.com/t5/sketchbook-forum/heads-up-this-forum-will-change-to-read-only-mode/td...
 
https://forums.autodesk.com/t5/sketchbook-forum/the-future-of-sketchbook/td-p/10411917