crash when opening file

[Anonymous]

Hello , I'm in a big trouble , Autodesk SketchBook 5.0.0 constently crash when I try to open any kind of file (tiff, jpg, png etc...)
I really love this version , I bought it few years ago, it's the version automatically download from my microsoft store account. 

I tried to install it on an other PC (win10) but it's still crashing.
I work with it every day.
Please help me .
(sorry for bad english , I'm French)

[david.lau]

I have alerted the development team of the issue.

See also:  https://forums.autodesk.com/t5/sketchbook-forum/how-can-i-get-rid-of-this-blob/m-p/8779208#M6066

[Anonymous]

@david.lau Wrong ticket...

@Anonymous David ne t'as pas donné le bon ticket. Mais en gros, ils sont au courant depuis un moment. Tout le monde à le même problème. Idéalement, il faut regarder le forum avant de poster un nouveau message pour rien : 

https://forums.autodesk.com/t5/sketchbook-forum/ios-android-uwp-windows-store-update/m-p/8775345#M6000

L'update 5.0 en UWP est cassée. Personne ne peut y accéder sans la faire planter.

[Anonymous]

I'm having this exact same problem. I'm working on a surface book. It crashes when opening files with anything more than three layers. I've lost so many hours work because of this...

[david.lau]

We have just released an update on Android/UWP (Windows Store) update to address this issue.