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Constant lagging and content erasure

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Message 1 of 2
Anonymous
263 Views, 1 Reply

Constant lagging and content erasure

So very recently I've been experiencing a lagging in the program when using it for more than 30 min to an hour, it's gotten to the point that not just once but twice it completely erased my entire project both of which were near completion or had been completed at the time of shutdown.

At first I had thought it was a storage problem being that it couldn't save what I was doing. Nope.

Next I tried to see if it was the product of running more than one app in the background or having youtube as a mini window, Nope.

I then tried to use a new sketch seeing as I was just adding layers to old ones, nope not the problem.

 

I have already lost two projects the second leaving me in shambles and tears. I dont know what's going on and would like it to stop

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david.lau
in reply to: Anonymous

Are you on a Mac or Windows computer?


What is the exact version of SketchBook you are using?

 

http://help.autodesk.com/view/SKETPRO/ENU/?guid=SKETPRO_Help_sb_troubleshooting_version_autodesk_ske...

 

What type of tablet are you using and the driver version?

 

 



David Lau

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