Sketchbook Crashes on Note 9 when opening Gallery

[Anonymous]

This app works and I can draw like others on my Note 9, but I tried to save my first drawing and when I open the Gallery on my phone it crashes every time. I have looked at other forms and tried different solutions that were given, but the Sketchbook on my Note 9 still crashes. I honestly don't care if my 1 drawing is not saved, but I would like to save other drawings I do in the future. Can someone help me please?

[david.lau]

1. Backup Sketches!

2. Copy the Sketches from the /Autodesk/SketchBook3 folder to a desktop computer.

3. Confirm the the sketches are ok using SketchBook on a desktop computer

Download:

www.sketchbook.com/thankyou

Login with your email address to confirm Sketches are ok.

4.  On the Android device, create a new folder:

/SketchBackUp

5. Move ALL the sketches from /Autodesk/SketchBook3 to /SketchBackUp and DELETE /Autodesk/SketchBook3 folder.

6. Reset SketchBook

a.  SketchBook > {=} > Preferences > Factory Defaults (4 options) - Reset all 4 options.

b.   Settings > Application Manager > SketchBook (Delete Cache) - There are 2 Caches to reset.

7.  Open SketchBook and import 1 sketch and test.  Then import another Sketch and test.

Go to the heading:  How to import SketchBook files from an older version into the latest version SketchBook for Android 

https://www.sketchbook.com/help/knowledge-base/back-files-settings/

7. At some point, you can delete  /SketchBackUp because the files will be duplicated in /SketchBackUp (via import) and /Autodesk/SketchBook3 folder.

[Anonymous]

Thank you for the info, but is there a way I can open the gallery on my phone because it still crashes and doesn't save my current drawing.

[david.lau · Accepted solution]

1. Delete App.

2. Delete /Autodesk/SketchBook3 folder

3. Re-download app and try to save/open files from Gallery.