App crashes when I open it

[Anonymous]

I've been using this app for quite some time now and still don't understand a lot of it, but this issue sprung up recently and has been the bane of my existence ever since.

I currently run the program on my Samsung Chromebook 2-in-1 tablet laptop running android and every time I open the app it immediately closes after showing a blank white screen. Not even a logo and then the app shuts itself down. I have restarted my computer several times in attempts to solve the issue but it has not worked. I am afraid to delete the app because I am not sure if I will still have all my artwork on it saved there and I don't want to find out if it doesn't. If there's anything you all can do, please let me know. Thank you and be safe.

[david.lau]

See Step 6 noted here:

https://forums.autodesk.com/t5/sketchbook-forum/android-sketchbook-tips-and-tricks/td-p/9385407

I also need to know the EXACT model of your Chromebook as well.