RSA2020 does not start

[StefanoPasquini6790]

Dear support team,

I've installed two days ago RSA2020, but after completed the installation and restarted the workstation, RSA do not start.

I can se only the starting picture, and then nothing. I tried also to run the software as admin, but nothing change!!!

Some advise in this issue?

Thank in advance, best regards

[okapawal]

We have just identified a problem with Single-User license in Robot Structural Analysis 2020 release.

It results in crash on the program start reported in ucrtbase.dll.  I apologize for this inconvenience. 

We are actively investigating this issue and we will provide a fix for the problem as soon as possible.

RSA Team

[Anonymous]

Same problem with me, I am using AEC collection with RSA2020.

[andres_urrutia]

hi okapawal.

is there any solution for the problema reported??

regards

[aagalan]

I have the same issue. 

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@StefanoPasquini6790 wrote:

Dear support team,

I've installed two days ago RSA2020, but after completed the installation and restarted the workstation, RSA do not start.

I can se only the starting picture, and then nothing. I tried also to run the software as admin, but nothing change!!!

Some advise in this issue?

Thank in advance, best regards

---

[andres_urrutia]

I've uninstalled it, then I've installed RSA2019 again, but that versión doesn't work also…  

I have to finish and deliver some Jobs... what should I do?

[KoenSimonsRC]

Any progress? Same problem here!

[reren]

Well, I also have the same issue with "ucrtbase.dll" file and cannot launch the software. That's why I'm still using 2019.

I've made some extra research on the internet about the dll file but those methods described in the some forums, topics etc. doesn't work. So, we have to wait for Autodesk to fix it.

I've even tried to installing Windows 10 SDK (some says it will fix) but nothing worked for me. My PC has those C++ Redistributable packages, Win10 SDKs and even Visual Studio as well but nothing works for me.

It happened after putting license information and than splash screen disappeared. After that, I kept getting "ucrtbase.dll" issue. So if you're going to try something as a workaround I've just tried some but no luck.

Is there any news for this? @okapawal 

[aagalan]

I only see the initial screen for RSA2020 and then It closed, nothing else. No dll message.

[aagalan]

It seems to be fixed.

[okapawal]

We have just released RSA 2020.0.1 Hot Fix 1  which addresses this isssue.

It is available through Autodesk Desktop Application and Autodesk Accounts.

This hotfix addresses a major issue in which Robot Structural Analysis 2020 will not run or will crash on program start. This issue applies to some Single-User subscription license users.

Please find more details in the attached Readme file.

[andres_urrutia]

the hot fix Works fine.

now I have to resume my job.

thank you

[Anonymous]

My RSA2020 its all ok now after installing "Robot Structural Analysis Professional 2020.0.1 HotFix 64-Bit "

[reren]

I works fine for me as well.

I have uninstalled it after splash screen crash issue but now re-installed from the desktop app and there was no update. Seems to be included in the setup.

Thank you for your support and assistance @okapawal and all others in the team. 🙂

[Anonymous]

I'M HAVING THE SAME ISSUE..! I'VE INSTALLED RSA2020 STUDENT LICENSE AND CANNOT START THE PROGRAM. ONLY THE STARTING WINDOW IS APPEARING....!

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@StefanoPasquini6790 wrote:

Dear support team,

I've installed two days ago RSA2020, but after completed the installation and restarted the workstation, RSA do not start.

I can s

---

@StefanoPasquini6790 wrote:

Dear support team,

I've installed two days ago RSA2020, but after completed the installation and restarted the workstation, RSA do not start.

I can se only the starting picture, and then nothing. I tried also to run the software as admin, but nothing change!!!

Some advise in this issue?

Thank in advance, best regards

---

e only the starting picture, and then nothing. I tried also to run the software as admin, but nothing change!!!

Some advise in this issue?

Thank in advance, best regards

---

[Anonymous]

Hello,

I purchased RSA2019 last year and used it successfully for several months. I now downloaded the 2020 trial version to see what is new but the software won't launch. I see the welcome screen but it doesn't go further than that. Can you please advise?

Thank you,

Teo

[Anonymous]

I cannot find the hotfix under the list of product and update.

I have already logged in to my account. 

Can you please help. 

[okapawal]

When you go to your Account and find Robot Structural Analysis product in AEC collection, unfold the product information and click Updates & Add-Ons, you should see all the Update listed.   See the screenshot

[jade.cereno]

This happens to me on all the versions. From 2020 to the latest. My license is the subscription license. 😕

And I have a project on the rush which was made by RSAP 2020 with network license before. 

Eversince the network license has been expired, we were compelled to go the subscription route. But now, this happens.

What now Autodesk? Been doing all your "tips" to make the product work. Installed all the updates.

[jade.cereno]

My project is in limbo right now.

Got a submission on Friday. How can I work with this hang up issues?