Annoying crashes for Robot 2016 and 2019

[Anonymous]

Dear all

Been having this issue when trying to use Typical Reinforcement tool in the Provided Reinforcement template with RSA 2016

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And this issue when trying to edit the Reinforcement database in RSA 2019

Latest hotfixes and updates have been installed using Autodesk Desktop App

[Artur.Kosakowski]

Hi @Anonymous 

Have you sent this crash report with your address entered? 

[Anonymous]

Yes.

The 2019 one was sent more than twice 

[Artur.Kosakowski]

Hi @Anonymous 

What did you enter in the email address field of the crash report as I'm not able to find any from March searching for your email address?

Is it the same when you select different reinforcement bar database in Job Preferences?

[Anonymous]

SaeedShubair@hotmail.com

I can select a different set of reinforcement, but I cannot edit at all. It just keeps crashing.

[Artur.Kosakowski]

Hi @Anonymous 

Could you zip and attach your model and record the steps to follow to reproduce this situation?

[Anonymous]

I attached a screen record video to show how it happens

[Artur.Kosakowski]

Hi @Anonymous 

Which version of Robot was installed the latest? 2016 or 2019?

[Anonymous]

Downloaded 2019. Had the crash problem, then downloaded the 2016 version.

[Artur.Kosakowski]

Hi @Anonymous 

As you installed RSA 2016 after RSA 2019 you should be able to open and edit the reinforcement bar database in RSA 2016. Then you can copy it to the corresponding RSA 2019 folder.

If I managed to answer your question(s) press the Accept as Solution button please. This will help other users to find solution(s) much faster. Thank you.