Unable to open the project file - Revit 2023

[Lakshman01]

Hi Everyone, 

I am using Revit 2023 version, I am working on ACC cloud model (project file). Till yesterday evening it was working properly, from today morning I am getting this error. 

I have been tried out multiple ways still i failed to fix this issue. As I was able to open other project files and on this same folder other file able to open flawlessly, there is a problem with this project file only. 

What actions i took on behalf of this error :

• Cleared all temp files, User profile --> Colloboration cache, PacCache files & Empty recycle bin. 
• Updated graphics card driver to latest
• Updated revit 2023 to latest version (please refer the snip) About 
• While open the file through Autodesk Docs --->Open & Audit I tried 
• While open the file Specify --> Worksets (selected all worksets) --> Close 
• My other colleagues account credentials used in my PC (Desktop connector, Revit app

 These many ways I have been tried out, Still we failed to fix this issue. Please refer the snips 

[jay_colcombe]

Do these articles offer and additional solutions?

Help | Communication Error (Revit Cloud Worksharing) | Autodesk

"An error occurred while communicating with the cloud worksharing service" opening Revit Cloud model...

[adrian.betana]

I have this kind of similar issue..I have unloaded/uninstalled the add-ins. I consulted the Autodesk team, they didn't find issues in the journal file I sent them. The funny here is I have upgraded the build-up version of my Revit 2022 (1.4) while my colleague can open the model where her Revit version like 2022.0.2. Is this issue because our PC are different brands/models? Please enlighten me as our IT and BIM Manager can't find any solutions to this. Or the best way to resign?

[jay_colcombe]

I have seen this previously with different version and effectively the model has been saved in a newer version/release so you both need to be on the SAME Revit Version with the exact SAME updates installed!

[adrian.betana]

There's nothing to do with the build-up version if you work in a workshared model. My apologies, but our IT department has already resolved my issue.

[jay_colcombe]

Thanks for the update.  Can you shed some light into what the solution was so others can benefit from the solution?

I have worked on a collaborative project where this was the exact cause of an issue and it follows Autodesk best practices for Worksharing

Revit Cloud Worksharing Best practices (autodesk.com)

[adrian.betana]

Our IT can't disclose. What I understand from him is that there's a command I need to register from my desktop PC. And he did it.

[Richard_BIM360]

Hi.. revit cloud when i open my file appears reload latest, how i do to reload latest can not open my files