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Accessing my student Plan

Accessing my student Plan

bjs00004
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Message 1 of 5

Accessing my student Plan

bjs00004
Contributor
Contributor
‎11-18-2021 05:41 AM

My student plan is valid through August 2022 but I cannot access the product on my computer. It keeps telling me that the product has expired.  How do I renew my access to the product? Do I have to reinstall the product?

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Message 2 of 5

gevanKGYB4
Advocate
Advocate
‎11-18-2021 06:15 AM

What happen when you press the restart access button?

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Message 3 of 5

bjs00004
Contributor
Contributor
in reply to gevanKGYB4
‎11-18-2021 06:20 AM

This is what happens. After I sign in it brings me to this page. There is no link to renew the plan.

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Message 4 of 5

bjs00004
Contributor
Contributor
in reply to gevanKGYB4
‎11-18-2021 06:21 AM

This is what happens. After I sign in it brings me to this page. There is no link to renew the plan.

bjs00004_0-1637245094076.png

bjs00004_1-1637245159859.png

 

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Message 5 of 5

ennujozlagam
Mentor
Mentor
‎11-21-2021 07:50 PM

check here and see if helps. thanks





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