Hi @Anonymous,
Hope you are well! 
You have two options here as the general cause for this is due to the Windows True Type Font (.ttf) set installed on you Workstation and whether the Text being used in your Duct Tag ties up with your supported .ttf sets.
For example, not all .ttf in windows support all of the SI Symbols. So, if your Duct Tag Label Text used is an unsupported font of SI Symbols, then weird things would happen. IF you are using "Arial", then it will support pretty much every SI Symbol. Your .ttf on your machine might need to be re-installed. Your IT department will be able to assist with this. There might be a bug with your current .ttf installation. You can use your Windows Character Map and scroll through the different Fonts to see which Fonts support SI Symbols, mainly the Diameter Symbol in this case.
Let's assume everything is ok with your .ttf and your Duct Tag text being used is set to Arial (double check this), then you would simply be able to copy the Diameter Symbol from the Character Map and paste it into your Mechanical Settings Round Duct Size as a Prefix or Suffix. It should work.

Let's assume you're still having problems, then you have the option to copy the Diameter Symbol into your Duct Tag Label as a Prefix or Suffix which is aligned with your Duct Tag Label Text being used. (You'll then just need to remove the Round Duct Size Prefix and Suffix under your Mechanical Settings as show above, otherwise you'll be left with a symbol duplication).

You'll then have two Duct Tag Family Types to choose from, the Round and Rectangular Duct Size Tags as you would not want the Diameter Prefix to show up when tagging rectangular ductwork as displayed below.

I attached the sample project which has the duct tag in it which I used in the sample above for you to play around with.
(I used Revit 2018 in the samples above)...
I hope this helps! 
Rudi Roux
MSc | Digital Engineering Manager
LinkedIn
Revit Mechanical & Electrical Systems 2018 Certified Professional | Revit MEP & Architecture 2015 Certified Professional
AutoCAD 2015 Certified Professional | Autodesk Building Performance Analysis (BPA) Certificate
If this post resolved your issue, kindly Accept as the Solution below. Kudos are always welcome ⇘