Hello @xu.teng ,
Thank you again for uploading that journal file! In the file I'm seeing multiple references to your local temp folder, both successful and unsuccessful.
Each call to the temp folder is showing the path as: C:\Users\XUFB47~1.TEN\AppData\Local\Temp\ where XUFB47~1.TEN is the username on your windows profile.
The ~ in the username here looks to be interfering with Revit's access to the folder, which we seen happen frequently. If you have an IT department, they should be able to look into why the machine is using the username XUFB47~1.TEN and have it changed for each user.
You should be able to confirm the machine's username in use by opening a file folder and typing %temp% in the address bar. This will navigate to the default temp folder of the machine, the same one Revit should be using. After hitting enter you can click back in this address bar to get the definite path.
For example, I navigate here and i see:
- Folder Symbol >Mariah Ferranti >AppData>Local>Temp
But when I click the address bar again to show the full path, I see:
- C:\Users\ferranm\AppData\Local\Temp
Where Ferranm is the username the machine actually sees, instead of the display name.
Even though your Autodesk account and username that Revit is using only has a . between names, Revit is reading your machine's username as XUFB47~1.TEN which is frequently confusing it and disabling access to the temp folder which has this username in the path.
If you don't believe XUFB47~1.TEN is the username being used by your machine, or it's not supposed to be, we can also check out the System Information:
- Press the Windows button and R on the keyboard at the same time
- Type MSINFO32 and hit enter
- This will bring up the system information.
- In the default page, system summary, scroll down to 'User Name' I'm on a domain so I see ADS/ferranm
- If you're on a domain you'll see your domain, then / then your username.
- Screencast of these steps here: Finding username using System Information
If the system information shows something different, then there is definitely something odd going on with your Windows Profile, and I would ask IT to check into where this odd username could be coming from.
