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Detached Model

3 REPLIES 3
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Message 1 of 4
jan.fisher
590 Views, 3 Replies

Detached Model

Good day,

 

One of our users are trying to open a central model on A360.  Whenever she opens this particular model the sync icon is greyed out and the file name has changed to a long series of numbers.

 

Do you perhaps have any suggestions or resolutions for this issue.

 

Your assistance will be greatly appreciated.

 

Regards,

 

Telushia.

3 REPLIES 3
Message 2 of 4

Hi,

 

 

Looks like the locally cached version of the C4R model have lost it's link to the cloud model.

 

I can't say at this point why, it might be so add-on you are using that are causing this to happen.....

 

A quick workaround to the issue would be to delete this model form the local collaboration cache and reopen it (this will recreate the local copy of the model):

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

 

Regards

 


Lars-Ake Johansson
Sr. SQA Engineer
Message 3 of 4

same issue, here is a link to our post (not yet solved 2:35pm 3-31-2017)

 

https://forums.autodesk.com/t5/revit-collaboration-forum/c4r-automatically-detaching-file-upon-openi...

Message 4 of 4
dbrokaw
in reply to: jan.fisher

Solution / Solved!

 

at least for us...

 

1. - Go to the location below and delete all files in the folder.

2. - Restart the machine

3. - Open the model via BIM360 

 

C:\Users\YOURNAME\AppData\Local\Autodesk\Revit\Autodesk Revit 20??\CollaborationCache

 

 

Thanks

Lars-Ake Johansson
Sr. SQA Engineer

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