Revit Cloud Worksharing Forum
Welcome to Autodesk’s Revit Cloud Worksharing Forums. Share your knowledge, ask questions, and explore popular Revit Cloud Worksharing topics.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cloud Worksharing Operations are Down - 10/24/2018

14 REPLIES 14
Reply
Message 1 of 15
Ian.Ceicys
5296 Views, 14 Replies

Cloud Worksharing Operations are Down - 10/24/2018

Revit Cloud Worksharing is experiencing an unplanned outage.  We will post an update as soon as more information is available.

14 REPLIES 14
Message 2 of 15
dtpeter2901
in reply to: Ian.Ceicys

With the amount of lost productivity I've had this year due to "unplanned outages", with little to no explanation, Autodesk should be paying me to use their product and not the other way around.  At a minimum, a refund for about a months worth of licenses would be a good start. 

Message 3 of 15
Ian.Ceicys
in reply to: Ian.Ceicys

We are in recovery and services are returning to their normal operation. We're still working to ensure this is fully resolved. We will update this post in the next 30 minutes. 

Message 4 of 15
Tom.Kunsman
in reply to: Ian.Ceicys

I would love to hear from Autodesk what they are doing to make the Cloud Worksharing more stable. 4 or 5 outages in a week and a half is not acceptable. Lots of users have deadlines and these outages are not acceptable.

Message 5 of 15
dtpeter2901
in reply to: Ian.Ceicys

Hi Ian,

Please see or merge additional comment for Thread started prior to yours regarding this outage.

There's additional feedback that deserves a response.

https://forums.autodesk.com/t5/revit-cloud-worksharing-forum/c4r-down-again/td-p/8355956

Thanks

Message 6 of 15
kenchenault
in reply to: Ian.Ceicys

So I'm new here. We've have two projects up and running on BIM 360 and this is the 3rd outage in a 7 day span. The projects we are doing are to test your service and see if this is the way to go when our Autodesk contract expires at the beginning of the new year. I must tell you, you are failing right now.

Message 7 of 15

This is a continued disappointment, as a believer in C4R. It makes it hard to convince coworkers that this is a reliable service since our work in interrupted.

 

Autodesk should offer a partial refund on this premium service if they cannot ensure its resilience.

Message 8 of 15
petezyskowski
in reply to: Ian.Ceicys

I have to agree with everyone here, and on the other threads.  Autodesk wants us to trust them with our data? Exactly what are you doing to ensure that trust?  This is not a service that should be paid for at this time. It still feels like it's in beta. Outages, degradation issues, etc. When it is working, it is quite nice, but it isn't consistent or trustworthy yet. And like most people in our technical leadership positions who are on this site, we went to bat for this product... and we look like idiots because of it.  Fix it. Be transparent. Be upfront. Period. Your service isn't worth the cost at the momet.

Message 9 of 15

I feel like in a year we will hear something like

'Oh yeah, by the way, 1.5 million customer's data was breached back in October, we are looking into the issue'

Message 10 of 15

Based on the current level of transparency, would you honestly expect that Autodesk would tell you your data was breached?  That would basically negate any of their cloud services from use on any Government funded contract.  Not to mention requirements for other privately funded projects.  

Message 11 of 15

Not to mention military projects with secret+ clearances...

 

Indeed, with the communication levels of Autodesk at the moment, if they treat security like they treat their customers, I would expect they would never tell us unless they were forced to.

Message 12 of 15
steve
in reply to: dtpeter2901

This.

Message 13 of 15
mvs_lva
in reply to: Ian.Ceicys

This issue is not resolved. We're still experiencing problems, can't sync or open files.

Any updates? @Ian.Ceicys

Message 14 of 15
nharburger
in reply to: Ian.Ceicys

There have been outages in 3 of the past 6 business days, with zero communication beyond the one sentence blurb on the health.autodesk.com page - which people only see if they visit the site at the right time. Trust requires transparency - since the BIM360 licenses are all named licenses, Autodesk has access to the email addresses of all current BIM360 users. Email blasts sent directly to those current users would be a welcome first step in being more transparent.  And providing a small credit back to contract holders, in acknowledgement of these service interruptions would be a positive step towards building trust. 

 

Please know- last month, there was a ton of buzz around BIM360 in my office. People  who had used it, had liked it, and we were about to purchase more seats. Given the frequency of outages, and the lack of information from Autodesk at this time, I don't see how we could possibly, in good conscience, put any more projects in the cloud now.

Message 15 of 15
sasha.crotty
in reply to: nharburger

Please see my post for outage cause & actions we are taking to improve the service going forward.

 

Thanks,
Sasha

 

Sasha Crotty
Director, AEC Design Data

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk DevCon in Munich May 28-29th


Autodesk Design & Make Report