There have been outages in 3 of the past 6 business days, with zero communication beyond the one sentence blurb on the health.autodesk.com page - which people only see if they visit the site at the right time. Trust requires transparency - since the BIM360 licenses are all named licenses, Autodesk has access to the email addresses of all current BIM360 users. Email blasts sent directly to those current users would be a welcome first step in being more transparent. And providing a small credit back to contract holders, in acknowledgement of these service interruptions would be a positive step towards building trust.
Please know- last month, there was a ton of buzz around BIM360 in my office. People who had used it, had liked it, and we were about to purchase more seats. Given the frequency of outages, and the lack of information from Autodesk at this time, I don't see how we could possibly, in good conscience, put any more projects in the cloud now.
