We had trouble getting your serial number.

3dmidland · ‎05-26-2016

I cannot get the serial for 2016 or any older versions of Revit. I need to save a 2017 rvt as a 2016 rvt.

also cannot find where to contact Autodesk to ask them for help?

ennujozlagam · ‎05-26-2016

Hello, you cannot save revit 2017 to revit 2016. Vice versa can. Thanks

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3dmidland · ‎05-26-2016

I know that, I need to export the .ifc file then resave in 2016

ennujozlagam · ‎05-26-2016

Hello, ha okay ,you can check here autodesk technical support.

https://knowledge.autodesk.com/contactus

Remember : without the difficult times in your LIFE, you wouldn't be who you are today. Be grateful for the good and the bad. ANGER doesn't solve anything. It builds nothing, but it can destroy everything...
Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.

Anonymous · ‎05-26-2016

We are having a similar issue with 3DS Max at our office right now, and support has been little help. I'm curious, have you managed to find a solution to your issue?

3dmidland · ‎06-01-2016

This is really anoying me now. I thought if I had the latest BDS P I could get earlier versions of Revit. I cannot get the serial numbers and I can not contact any one to ask why??

muriel.a · ‎06-01-2016

Hi @3dmidland,

The Technical support case: 11845879 has been opened. I will follow up with the Technical Support team to prioritize it asap!

Sorry for the inconvenience.

Muriel Assuncao

Anonymous · ‎06-07-2016

Any progress?!

lynn_zhang · ‎06-07-2016

Hi @Anonymous

I see you have been contacted by our Support agent in Case #: 11869776. Could you reply the email and provide the information requested? Thanks!

Lynn Zhang
Community Manager

Anonymous · ‎06-07-2016

It wasn't my case...

3dmidland · ‎06-08-2016

The issue sorted itself, or someone at AD sorted it.

Great.

I wasn't very impressed with the customer service though. As I had just paid a lot for the software I expected at least support to make sure I could get the software would be free, but it appears I would have to pay even more money for AD to make sure I got what I paid for. In the end the issue sorted itself but took 3 days. Not impressed.