User Cannot Select a Reveal

User Cannot Select a Reveal

jorgedelacova7458
Advocate Advocate
6,064 Views
9 Replies
Message 1 of 10

User Cannot Select a Reveal

jorgedelacova7458
Advocate
Advocate

We are having a curious issue where one of our users cannot select (to edit) a wall reveal she has just placed. The file is workshared, and I have no problem selecting and/or editing the reveal. She can select pinned elements, so that does not appear to be the problem. Another symptom of the odd file behavior is that she does not get a preview of the reveal before she places it. Has anyone our there encountered this before?

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Accepted solutions (2)
6,065 Views
9 Replies
Replies (9)
Message 2 of 10

ToanDN
Consultant
Consultant
Did she restart?
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Message 3 of 10

jorgedelacova7458
Advocate
Advocate

The user did restart. That did not resolve the issue. Any other ideas?

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Message 4 of 10

martijn_pater
Advisor
Advisor

It's not in the selection settings (Select>, under modify)?

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Message 5 of 10

jorgedelacova7458
Advocate
Advocate
No, we checked that one, too.
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Message 6 of 10

martijn_pater
Advisor
Advisor

Maybe it's a user-specific model category view setting? Does this occur in every view?

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Message 7 of 10

jorgedelacova7458
Advocate
Advocate
User resolved it. It turned out to be a Workset issue.
Message 8 of 10

martijn_pater
Advisor
Advisor

... because if it does, check your worksets... 😉

 

(almost 🙂 )

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Message 9 of 10

jorgedelacova7458
Advocate
Advocate
Accepted solution
The user self-resolved the problem. It turns out the problem was with the active workset. Once she changed that, the reveal returned to full functionality.
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Message 10 of 10

XXalessio.amodioXX
Collaborator
Collaborator
Accepted solution

We have sometimes same problem.

I suggest you to check the model each week if all the elements are properly assigned to specific Workset/Discipline. It will help.

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