Unable to submit Autodesk Support Request

[Anonymous]

Ironically, the Autodesk support request feature is broken and I am unable to submit a support request to fix the support request.

This was my original support request, but I am unable to submit it:

When loggin in Firefox and trying to access the Support Requests, it refuses my password. I can log in fine in Chrome with the same credentials. In firefox, I get the error: "The User ID and/or Password entered below is not valid or was not recognized. Please try again. "

In Chrome, I am unable to select Product release.

[mpeperkamp]

Hi @Anonymous,

Do you have tried this:

https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-o...

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

[Anonymous]

Yes I tried this, and the image above was the result..

[Viveka_CD]

Hi @Anonymous

I checked the support request page and it works fine.

Please see Submitting & Viewing Support Requests 

If you are still unable to create a support request, please send me a message with details and I can log the case on your behalf.

Regards,

[Anonymous]

It now works in Chrome, but in Firefox, it says my password is invalid. The same password is valid in Chrome however...

[Viveka_CD]

Hi @Anonymous

Did you try resetting your password recently?

Are you now able to log a case/ support request or you need help? 

Regards,

[Viveka_CD]

Hi @Anonymous

Just checking back to see if your issue is resolved? Please let us know.

Regards,

[Anonymous]

The issue is partially resolved. The password are still not accepted in Firefox.

In Chrome it works.

[Viveka_CD]

Hi @Anonymous

Can you please contact Autodesk support - account management and include related information?

Regards,

[Sahay_R]

Have you tried to use AVA? That makes starting a Support Case very quick and easy.