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Serial Number and Product Key Help

Serial Number and Product Key Help

Anonymous
Not applicable
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Message 1 of 3

Serial Number and Product Key Help

Anonymous
Not applicable
‎02-19-2020 07:47 AM

I cannot locate my serial number or product key for my software - and of course trying to get in contact with Autodesk is harder than contacting the Pope.  

 

Any help as to why my account prompts me to "Sign In" when I'm clearly already signed into my account would be greatly appreciated.  I am losing hours of progress trying to contact Autodesk and get help for something simple.  

 

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Message 2 of 3

MostafaElashmawy
Advisor
Advisor
‎02-19-2020 08:10 AM

Click on the 3 dots beside the product name and click activation

Check attached photo

Screenshot_20200219-190934_Chrome.jpg

Also it my appear by clicking on the product it self

Screenshot_20200219-191845_Chrome.jpg

Mostafa Elashmawy
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Message 3 of 3

DarrenP
Consultant
Consultant
‎02-19-2020 08:23 AM

thats because your account was migrated to sign in only so there will be no serial numbers given

more info here: https://knowledge.autodesk.com/customer-service/download-install/activate/subscriber-activation?_ga=...

and here: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/AutoCAD-asks-for-Serial-...

DarrenP
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