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Families, after being loaded, don't always automatically prompt you to place them. When you load a family, it goes into your Project Browser. Think of this as your project file's "storage": these items are not necessarily placed in your model, but they are ready and waiting for you to place them when the time comes that you need them. See the graphic below:
Click on the "Families" + button (red arrow points to this) to see all your loaded families. Everything in this part of the browser until you get to Groups is your collection of loaded families. Click into one of these categories to reveal the loaded families, then click on the plus button of a family to see the types available, then right-click on a type and select "Create Instance" to bring that element into your model.
Alternatively you can place instances of families using the various Component buttons on your ribbons (Architecture, Structure, Systems, etc.) and using the Properties palette (shown in the above image on the right side), use the drop-down box which appears after you click a Component button.
See this link for more info on the Project Browser:
i see that happen when loading a family in a category for the first time. i don't know why... 🙂 once you have families loaded just pick the option from the ribbon and use the type selector at the top of the properties window. Pick the family to use.
Howard Munsell
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