Revit Printer Install Error

[Anonymous]

On certain drawings that I try to print, I get the following error message

"Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer. Do you want to install a printer now?"

This happens only with some files, and other files are fine for printing.

I have all service packs installed and up to date

What could be causing this issue?

Wojtek

[michael.freeman2T5SF2]

I am having the exact same issue. Has there been any solution to this? I tried it on another PC and although it printed (to PDF) 2 out of the 3 drawings, the last one failed. Then the message appeared. I am currently using Revit LT 2020 and on my colleagues computer, it was on LT 2021.

[emodderman]

I think this might not be a Revit issue, but a printer issue in general. There are a couple articles related to Adobe with the same error. Might be useful to try some of these solutions:

https://community.spiceworks.com/how_to/150784-acrobat-pro-error-before-you-can-perform-print-relate...

https://answers.microsoft.com/en-us/windows/forum/all/problem-printing-from-pdf-to-printer-with-wind...

[jagostinho74]

We started having the same issue at the company with one user. And now with two users as another person was asked to PDF some sheets.

Getting exactly the same behaviour as mentioned by @michael.freeman2T5SF2 

[uijaz3SL4N]

Hi I am getting the same error on RVT 2020. What's worse is that when I try to print anything from Adobe Acrobat, I get the same error. My coworker tried to export sheets from the same model on his computer and is also having this issue now. When we open the printers & scanners page under settings, all of our printers are marked as "not connected". Does anyone have any ideas or suggestions?

[michael.freeman2T5SF2 · Accepted solution]

I have managed to find the cause and solution. If the Printer Spooler has stopped working and its not able to restart, follow the below and hopefully this should fix your problem:

1. Open File Explorer
2. Go to the following location within the ‘C Drive’: C:\Windows\System32\spool\PRINTERS
3. Delete all files within the ‘PRINTERS’ folder
4. Open up task manager by pressing CTRL, SHIFT & ESC at the same time
5. Enter credentials as an administrator
6. Click on the Services tab and scroll down the list until you find Spooler (Description ‘Print Spooler’).
7. Right click and select ‘Start’
8. Close window. Your printers should now be up and running.

[stephenTNU44]

This actually works - Thanks so much for taking the time to share this.