Revit File making our computers get the blue screen of death

[Anonymous]

Everytime we open this file and make a few lines, we receive the blue screen of death on windows. It has happened on 3 different computers. Anyone know how to fix this file?

[Viveka_CD]

Hi @Anonymous

Thanks for the quick response and sending the journal file.

We will troubleshoot further.

Please let us know if the crash occurs when you are working something specific or a same project on the workstation and any other details regarding the crash. Yes, you can also send us the file to test and I will email you a private folder to share.

Meanwhile try uninstalling the recently windows updates as suggested by @Anonymous and let us know if it temporarily resolved your issue.

Regards,

[Anonymous]

Thank you, Benjamin!

      I have removed the updates you suggested we will keep an eye out for the next day or so hopefully this fixes it.  I'll buy you a cyber beer! 

Bill Vietor

AEdifica Case Engineering

[Anonymous]

@Anonymous

    No Problem I know this bug can be a bit frustrating! I hope all goes well!

Benjamin Campbell

Studio 26 Associates

[pcacad]

Having similar problems here.  Three workstations (all built at different times with differing hardware) crashed within the last few days while users were in Revit.  I've analyzed the crash dumps from all three workstations and all point in the same direction (an example is attached).  Lots of notes about memory, and a reference in each pointing to Revit.exe as the offending process (line 430).

I did check for the updates that @Anonymous mentioned earlier and they are not installed

I believe that at least one of the three users was working on a different model than the others at the time of their respective crashes.  Anecdotally, none of the three users could identify a behavior that was consistent.  I've attached journal files from one of the affected machines in case that helps.

Thanks @Viveka_CD and any others who can provide assistance!  I've got a support appointment with Autodesk in about an hour and will update in case we are able to make any progress.

[Anonymous]

Two days later and no crashes it was the Windows Update for sure!

Thanks, Benjamin and Viveka!!!

[Viveka_CD]

Hi @Anonymous

Great! Good to hear!

If you find posts have solved your problem, please click on 'Accept as solution' to help others with similar questions.

Thank you!

[Anonymous]

Unfortunately,  My troubles have returned.  It seems to be a specific clients template we use with details and standards included within it and we use it frequently, so this is not good news.  I am assuming this is the issue because our workstations which have NOT worked on these project have never crashed since the beginning of this issue and those that have not crashed start crashing while working in these projects.  Also it seems once the workstation has worked on these projects with this template it continues to crash randomly on any project thereafter.

I have all Windows updates to current date.  Upgraded video card drivers, Swapped video cards, memory even hard drives the problem seems to follow these specific projects.  I am desperate we are losing valuable production time with lose of data and prolonged workstation usage from BSOD.  It is not optimal to rebuild the template but we are in that process but any suggestions will be appreciated to help shorten our downtime.

Bill Vietor

Structural Designer / IT

Ædifica Case Engineering

[Anonymous]

@Anonymous 

This is definitely a very frustrating problem. Sorry that you are losing a lot of time. So something that I noticed was that every time I deleted that security update I talked about in the other comment, It would re-download itself every time i shut down the computer. I would check and see if it downloaded itself again (or even a newer version of the security update) and remove it. you may have to do it every time you start up your computer but it may be the only way. I hope this helps!

[Anonymous]

I noticed that as well.  So I disabled automatic updating it only manual now.  With that said I allowed the others workstations which were previously crashing to reinstall the security update with the conflict as long as it had the recent update which I thought had addressed those issues.  Those workstations have not crashed since but the workstations crashing now also have the same update history.  So none of that makes any sense (but with Windows whatever does) the fact that the updates are installed or not seems to no longer matter in conjunction with the BSOD and just when I thought we found the issue.

   So I am going to try uninstalling the bad update and those since on the workstations now crashing hopefully this corrects the issue again.  I am an IT associate to my IT supervisor he does not like this solution but I have no other to provide him with.

[Viveka_CD]

Hi @Anonymous

Also please send us a System Information file (NFO) for diagnostics and troubleshooting from your computer.See HERE for more information.

Send us a recent journal to troubleshoot this issue. 

The NFO file can verify whether any windows updates have failed to install successfully. Also, an error message about the BSOD problem can be a problem related to your windows.See HERE for related information.

Looking forward to your reply update.

Thanks,

[Anonymous]

Here are my journal files, thanks!

[Viveka_CD]

Hi @Anonymous

As mentioned earlier, please send us your System Information file (NFO) See HERE for more information.

Looking forward to your reply update.

Regards,

[Anonymous]

...and here.

[Viveka_CD · Accepted solution]

Hi @Anonymous

Sorry for the delay in getting back to you.

On investigating the files you had sent to us, the following issues were diagnosed -

• It looks like you have application errors  - the latest one is IExplorer.exe that is causing this.
• The error reporting file also shows that you have application hang error - mmc.exe
• You could try to disable all the svchost.exe processes in your task manager. See HERE for more information
• This is related to a windows issue more than a Revit application issue. You can try contacting Microsoft support

Here is a video to fix these errors 

Let us know if any of the above resolves your issue.

Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.

Regards,

[Anonymous]

Happen on 2 PCs of ours. Our IT guy is at wits end. Can’t even get on safe mode enough time to look at issues. It crashes. Said the only solution was to reinstall Win 10, and you know what that means...reinstalling all other programs, a nightmare for sure. What’s going on Autodesk?