Revit crashes when I set a work plane.

[jorgedelacova7458]

One of our staff is repeatedly getting a Revit crash when trying to set a work plane. Has anyone encountered this issue before?

[JuanYusta]

Hi @jorgedelacova7458 

See if your error message or symptoms are in the next list:

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

Is there a message or does it just close?

[jorgedelacova7458]

I reviewed the links you sent (and thank you!). None of them covered the problem of a crash when setting a work plane. 

When Revit crashes, it gives the "unrecoverable error" message.

[ennujozlagam]

try to tick audit before opening the file, clear as much possible of warnings and install latest updates from autodesk and see if helps. thanks

[jorgedelacova7458]

This is happening on all projects, including the Revit sample file.

[jorgedelacova7458]

We have even reached out to Autodesk customer service. They said to make sure all the Revit 2019 updates are installed (they are) and to see if disbling add-ins solves the issue (it doesn't).

[Matt.Wunch]

@jorgedelacova7458 is this happening for ALL users or just isolated to a single machine?

Maybe try disabling hardware acceleration? Make sure any available graphics card drivers are installed.

[noc]

Hi

This also happens to me. Revit 2021.1.1.2. As soon I set the workplane to a named ref plane, it just shuts down without any warning

[jorgedelacova7458 · Accepted solution]

We had to take the blunt approach and reimage the machine. No problems after that.