Revit 2019 Properties Dialogue Disappears on iMac Pro 2017 on Bootcamp

[Xtremerc38]

I have download the Revit 2019 trial and I'm getting familiar with it.  My company is probably going to be switching to it.  I am using Revit on a boot camped iMac Pro (2017).  I have two external thunderbolt displays connected.  the program runs very well on the machine but the problem I'm having is that the properties dialog box keeps disappearing.  I've read all over the internet about different solutions and have tried them all.  the only things that seems to work is repairing the Revit install.  Then the properties box appears again and is fine for a while but then disappears again.  any help would be great appreciated.  I would like to get this solved before we purchase the software.

thanks

title renamed for clarity: Revit 2019 Properties Dialogue Disappears on  iMac Pro 2017 on Bootcamp

[Viveka_CD]

Hi @Xtremerc38

Welcome to the Autodesk community! I see that you are a new visitor! 

Sorry to hear that you are having issues with the software.

As the first step, please confirm if you are on the latest build of Revit 2019

Next, can you confirm if your machine meets the system requirements for Revit 2019? 

Check the certified hardware tools and see if your graphics card are updated with the latest drivers from the manufacturer's website.

Looking forward to hearing from you!

Regards,

[Xtremerc38]

- I do have the latest build, I verified with the desktop app.

- The computer does meet the requirements for running Revit.

- Graphics are updated to latest driver.

System Specs:

5K Display

10-Core 3.0GHz Intel Xeon W

Radeon Pro Vega 64  16GB

64GB Memory

[Anonymous · Accepted solution]

One possibility is that Revit is not 5k compatible.  So the properties window may still be there, just off the screen.  Try dumbing down your resolution to a 4k level and see if that improves.  I know that defeats the purpose of having a 5k monitor, but if you want to use Revit you have to make some sacrifices.

[Xtremerc38]

Thank you, I will try that as an option a report back how it works.

[Viveka_CD]

Hi @Xtremerc38

Thanks for responding!

Can you share a journal to test further?

Regards,

[Viveka_CD · Accepted solution]

Hi @Xtremerc38

You wrote:

"boot camped iMac Pro (2017).  I have two external thunderbolt displays connected." 

A few questions to better understand your issue:

• Does this issue occur when you have the external monitors disconnected?
• Did you try a DPI scaling inthe extended displays?
• Is the properties and project browser docked or undocked?
• Which version of windows are you suing for the bootcamp support? Is windows updated with latest updates?
• Which version of thunderbolt?
• For your iMac pro 2017 can you check settings if is there an option to configure the display from 5K to 4K? because 4K is the maximum recommended  display for Revit 2019. See image below:

Let me know if this helps!

Regards,

[Xtremerc38]

can you help me to know how to send a journal, thanks

[Viveka_CD]

Hi @Xtremerc38

Please see this article to locate your journal files.

Regards,

[Xtremerc38]

-It does happen when the external displays are connected.

-I have scaled DPI of the main display to 4k and will see how that performs

-The properties and project browser are undocked and moved to other monitors

-I'm using windows 10 Home 64bit

-I continue to update windows automatically

-The external displays are Thunderbolt 2

thanks

[Viveka_CD]

---

@Xtremerc38 wrote:

-It does happen when the external displays are connected.

-I have scaled DPI of the main display to 4k and will see how that performs

-The properties and project browser are undocked and moved to other monitors

-I'm using windows 10 Home 64bit

-I continue to update windows automatically

-The external displays are Thunderbolt 2

thanks

---

Hi @Xtremerc38

Thanks for responding and sharing the information!

Let me know if the scaling helped with the issue.

I will connect with the team for further feedback.

Thanks,

[Viveka_CD]

Hi @Xtremerc38

I have not heard back from you in a while! How are things working out on your end?

Please let me know if you have additional questions, you are welcome to unmark the solutions and continue the conversation on this thread.

Regards,

[Xtremerc38]

I think this has probably solved the problem,  it has not reoccured.  I'll report back if the problem happens again.

thank you for the help.

[Viveka_CD]

@Xtremerc38

I'm glad to hear that. 

Thanks for responding! Let me know if you run into issues in future.

Regards,