Revit 2018 won't launch

[Anonymous]

Hi All,

I just installed Revit 2018, brand-new to the product.  After install, I attempt to launch the product and i see the launch screen but the application never fully starts.  I'm forced to kill it using task manager to get rid of the launch screen.

my setup:

Dell Lattitude E5450 laptop

Windows 10 Pro w/ Fall Creators Update

32GB memory

any help would be appeciated

[barthbradley]

Failure to Launch? 

Have you applied the update? 2018.2 is latest. 

[wongam]

Hi @Anonymous,

Just to make sure that download and installation are all well? Did you manage to active the license before?

What do you mean by launch screen/ application never fully start? Is that a white blank screen or some error messages?

[L.Maas]

Have a look at your journal files and see if an error is reported. HERE you can find information on the location of the journal files.

For these kind of questions it might be better to post them in the installation & licensing forum.

Maybe @wongam can move it to that forum?

[Viveka_CD]

Hi @Anonymous

I just wanted to follow up here, any progress on this issue?

Please see the following articles for recommended solutions:

• Revit Error | Autodesk Revit has Stopped Working
• Error: "Revit has stopped working" and then Revit 2017 shuts down

Please mark any posts that help with "Accept as Solution" and thanks! Kudos welcome.

Regards,

[Viveka_CD]

Hi @Anonymous

A few recommended steps would be:

• First, do a full "uninstall" per the steps in this article: 2018: How to Complete a Clean Install and Uninstall of Revit products
• Install Windows updates as needed.
• Reboot
• Use "Download Now" to download a fresh copy of Revit from the Autodesk Account that has the software.  (Avoid "Install Now" when having issues). Be sure your Firewall, Virus protection, or other security software is not interfering with the download.
• After the download, Install Revit.
• Test and install the latest update to Revit (also at Autodesk Account).

 Regards,

[Anonymous]

Hello,

I am having the same issues. I completely uninstalled and re-installed.

I have attached my journal file....

[simon]

Having same issue.  Did full uninstall, reinstall of Revit 2018 + 2018.2. Revit still will not launch past initial screen.

Journal.0156 attached from last time software worked correctly.

Journal.0157 attached from first time software failed to launch fully - then I did repair, then I did reinstall from uninstaller.

Journal.0174 attached from this morning after uninstall and reinstall.

[simon]

Randomly, Revit 2018 opened and I was able to access a file, open multiple sheets, sync to central, closed file.  Restarted PC and then tried again and Revit won't open again.

See Journal files attached.

journal.0176 = no open

dump.0090

journal.0177 = open, sync, close

journal.0178 = no open (couldn't load 4th attachment but journal looks identical to .0176)

[simon · Accepted solution]

This might not get at the root cause to the problem I was having, but due to the fact that I had 2 A360 accounts, one of which was trial and had expired, I chose to uninstall A360 from my machine.  Upon uninstalling the A360 desktop app, Revit opens without a problem.

[Anonymous]

SIR what is A360

[Viveka_CD]

Hi @Anonymous

Autodesk® A360 enables design, engineering & project teams to efficiently work together in one central workspace. 

Please let me know if you have additional questions!

Regards,

[Anonymous]

Mam now what actually is the solution to the problem where revit fails to launch!!! I am using it on windows 10!!! The version of revit is 2016 architecture!!! I was able to open revit once when I installed it!!! Soon after that revit failed to open up again!!! It doesn't give any error message!!! It simply tries to open and automatically terminates!!!! I am able to run revit in VIEWER MODE!!! KINDLY help me fix this problem!!!

[Viveka_CD]

Hi @Anonymous

Please share your recent journal for further diagnosis.

Let me know if you need information in trying to locate one.

Regards,

[Anonymous]

Hi, im having the same problem here with revit 2019... did the trial installation... it opened the first time... i closed it and reopened it but in stays in launching mode ... the screen does not open.... i disabled all antivirus programs, i reboot all the computer( default mode as new) just to install trial 2019 revit again... it still has the same problem... it stays in launching mode... only revit view opens... please help with this... i will post the journal... pls help.. or could anyone of the autodesk expert use teamviewer to help me further????

[Anonymous]

Hi these are some pf the journals... let me know if it is helpfull

[Viveka_CD]

Hi @Anonymous

Thanks for sharing the journals.

Is it possible to record a screencast of what you are experiencing?

We would also need additional data-set from you for investigation this issue, please see Revit - Collecting and sending diagnostic data to Autodesk Technical Support

Regards,

[Anonymous]

Looks like Revit is using the Intel Card instead of the NVS...

Take a look here:

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

[Anonymous]

Hello, I installed several times the student version of revit 2019 with the same resault. I can see the start screen but when it is supposed to show me the screen asking for the license (that I received in my email) it stops working and shows the next message:

'a software problem has caused revit 2019 to close unexpectedly'

I send the journal file

[JohnD_2163]

For me, the solution #1 (Flexnet service) from this page resolved the issue, none of my autodesk product would launch:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

Hope this help