Revit 2017 not working after windows 10 update.

[Anonymous]

Windows 10 updated around June 5-6 of this year (2017) and now Revit and Inventor will not open up. What should I do? 

[L.Maas]

Part of that update seems to be updated Windows Defender (virus/malware detection).

Could be that the update interferes with Revit/Inventor. See if switching it off (temporarily) will allow Revit Inventor to start

(Note: be careful when switching of antivirus  software)

Other options might be:

-Go to a restore point before 5th June and see if that alllow Revit/Inventor to work again

-Reinstall Revit/Inventor

[Viveka_CD · Accepted solution]

Hi @Anonymous

All Autodesk 2017 products are supported on Windows 10 (desktop OS). See the system requirements for your product to verify compatibility and specific details. 

The windows 10 update includes Windows Defender (antivirus software). I recommend the following steps:

• In one case a uninstall and reinstall of Visual C++ Runtime Libraries, as outlined in this link helped. 
• See how to uninstall and reinstall the of Microsoft Visual C++ Runtime Libraries
• The Windows Defender (antivirus software) maybe the root cause, Adding an exclusion to Windows Defender on all software folders or the Autodesk folder can allow it to run properly. 

Let me know if you were able to resolve the issue.

Please select the Accept as Solution button if my post solves your issue or answers your question. Kudos welcome.

Regards, 

[Anonymous]

When I try to get into Inventor it says "The code execution cannot proceed because MSVCR110.dll was not found. reinstalling the program may fix this problem." Should I uninstall and reinstall? If I need to do I need a new license or not? Just install again?

I tried uninstall the C++ like you said and reinstalling them but It didn't work. Hopefully that doesn't cause more problems. Should I uninstall REVIT and reinstall it?

[Viveka_CD]

Hi @Anonymous

I can see that you are getting the error “The code execution cannot proceed because MSVCR110.dll was not found” when you open the Desktop App.

In order to solve this issue I would recommend you perform a clear uninstall of the software. 

On the Start menu (Windows), click Settings > Control Panel.
In Control Panel, double-click Programs and Features.
Select the Autodesk product, and then click Uninstall.
Follow the prompts to either repair or reinstall the product.
Once you have uninstall the Desktop App, you can download the installer at:  Autodesk Desktop App.

The following article(s) should help you resolve the problem: 
Uninstalling a Product 

See Perform a Clean Uninstall

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading) 

Please post to the installation and licensing forum for specific questions.

Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.

[Anonymous]

I uninstalled REVIT and reinstalled it and it still doesn't work. It stopped working on June fifth after a windows 10 update. REVIT is more important to me-I need REVIT to work and Inventor can wait. What should I do? I click on Revit and it immediately says there is a problem. Most of the time it doesn't say why and just says that it wants to send an error report to autodesk. One time it said there was a "license error 1" something like that.

What should I do?

Garrett

[Anonymous]

I clicked on it again and it said "the instruction at 0x0007ffe7---- referenced memeory at 0xf-. The memory could not be read."

[natasha.l]

Hello @lewis_40,

Welcome!

Please review this post it will explain how Windows 7, 8.1, 10 Updates & Microsoft 4.7.NET Framework are affecting the launch of Autodesk software, the Windows 10 update includes 4.7 .NET Framework so it is suggested to uninstall it. Also, take a look at Windows 10 Creators Update & Defender to make sure you do not have these installed in your Control Panel. 

I also responded to you over here: 

https://forums.autodesk.com/t5/installation-licensing/re-revit-2017-not-working-after-windows-10-upd...

Please keep us posted on this, we would like to know how it goes. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Viveka_CD]

Thank you @natasha.l

Hi @Anonymous

Also a few recommendations for similar issues can be found at the following page HERE

Please let us know if you were able to resolve your issue.

Regards,

[natasha.l]

Hello @Anonymous,

Have you resolved the issue?

In some cases, the Windows update can not be uninstalled. You can try reaching out to Microsoft to have it removed Uninstall Windows 10 Creators Update. If you have reached the expiration for the rollback you need to reach out to them if you can not access the uninstall option in the Control Panel or you can do a Windows System Restore.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

It is still not working. It is now saying License system 1 error. Something like that. Can't remember what it said exactly. THis is frustrating. I did a complete uninstall and it still isn't working.

[Viveka_CD]

Hi @Anonymous

I just wanted to follow up here, any progress on this issue? 

Please post a journal file and I can create a case for you to troubleshoot further.

Looking forward to your reply update.

Regards,

[Anonymous]

Hi

No, it is not working, still. Did you see my last post?

Am I able to call and get assistance over the phone? I am a student.

[natasha.l · Accepted solution]

Hello @Anonymous,

You can try the following:

1. If you have other Autodesk products installed conduct a Clean Uninstall of them
2. Make sure to install them in the preferred order Revit 2015 AutoCAD 2015, Revit 2016 AutoCAD 2016, Revit 2017 AutoCAD 2017
3. Reinstall with an Administrator account and start/launching right-click & Run as Administrator 

Let us know how this turns out. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Viveka_CD]

Hi @Anonymous

I just wanted to follow up here, any progress on this issue?

Let us know if you require anymore assistance from this community.

Please mark any posts that help with "Accept as Solution" and thanks!

[Anonymous]

The link to uninstall and reinstall Windows Visual C++ no longer exists. I am having the same exact issues with Revit 2017 and have had to go back to Windows 7 because of this. I was looking to try out one of these solutions, but since the link doesn't send me to any information anymore, I can't. Could you send me to somewhere that this process is located? I read that 2017 had an update that should have fixed this, but it didn't fix anything on my office computer. Thanks 

[Viveka_CD]

Hi @Anonymous

Thanks for the heads-up!

Can you try the following for me until we fix the broken link:

Open Control Panel > Programs and Features and try to repair the Microsoft Visual C++: right-click on each Visual C++ entry and click Change > Repair.

Let me know if that helps resolve your issue.

Regards,

[Anonymous]

@Viveka_CD That did not work

[Viveka_CD]

Hi @Anonymous

Please try this updated link HERE

Regards,

[Anonymous]

I will have to try that. I was testing out Windows 10 today and it was not working. I had to quickly go back to Windows 7 since I tried every accepted solution with no success. Need to do some work today since it screws up a lot with Revit 2017 to go to Windows 10. Hopefully that link helps