Revit 2017 not working after windows 10 update.

[Anonymous]

Windows 10 updated around June 5-6 of this year (2017) and now Revit and Inventor will not open up. What should I do? 

[Viveka_CD]

Hi @Anonymous

Sure, please try and let me know if helps.

Looking forward to our update.

Regards,

[Anonymous]

@Viveka_CD Nothing worked at all. I tried the complete uninstall and reinstall route. I tried adding every Autodesk folder to Windows Defender Exclusions. I tried uninstalling and reinstalling all the C++ stuff and nothing. I don't understand what is going on. It doesn't make sense why nothing is working. I have sent multiple error reports to Autodesk. I hope something comes of those

[Viveka_CD]

Hi @Anonymous

Do you have a case number that I can follow up with?

Can you also send a recent journal to troubleshoot this behavior?

Thanks,

[Anonymous]

Where would I get the case number? I didn't get a chance to write them down, but I can share my email that they should be tied to. I contacted Microsoft and they gave me a download file for The anniversary edition of Windows 10 and now Revit works. I think I found the logs that you can take a look at, but I am not 100% sure I am pulling the correct ones. I hope this helps and we can figure out what is going on with my Autodesk applications. I also can't attach the journals

[Viveka_CD]

Hi @Anonymous

Yes, it will great if you can share any details you may have.

I have sent you a folder to upload your journal. Let me know if you have trouble accessing it.

Regards,

[Anonymous]

I uploaded the journals. I didn't take any screenshots of the error since it literally was blank with a yellow triangle with a "!" in the middle. No words or description. Just closed down after that.

[Viveka_CD]

Hi @Anonymous

Thanks for sharing!

Every bit of detail helps, even the yellow triangle

We will investigate and let you know for a resolution and if you require any additional details from you.

Regards,

[Anonymous]

Yes I have had this building design suite for autodesk 7 years.

windows and Autodesk does not play nice.

Resellers and chat makes worse.

I am trying to reinstall windows ten and the software thinking It was something I did .

building design suite 2018 issues causes the whole system not to work on three computers of different year my account period .

Since this has to do with run time which I can see the antivirus rejecting autocad  app even old one  while I try to use it.

What should I do when i install windows ten and try to install the software today or this month .

It seems reinstall and reactivation will not cure this issue.

Sincerely ksenia Stumpf Ncarb

will look for screen shot to check but resellers took over my account  stop me using the products changed all my information wrong like telephone numbers contact even email

[Anonymous]

Yes I have had this building design suite for autodesk 7 years.

windows and Autodesk does not play nice.

Resellers and chat makes worse.

I am trying to reinstall windows ten and the software thinking It was something I did .

building design suite 2018 issues causes the whole system not to work on three computers of different year my account period .

Since this has to do with run time which I can see the antivirus rejecting autocad  app even old one  while I try to use it.

What should I do when i install windows ten and try to install the software today or this month .

It seems reinstall and reactivation will not cure this issue.

Sincerely ksenia Stumpf Ncarb

will look for screen shot to check but resellers took over my account  stop me using the products changed all my information wrong like telephone numbers contact even email

[Anonymous]

What I ended up doing was contacting Microsoft and they got me a download for Windows 10 before the Creators update. That's the only way my Revit would work. Oddly enough, we got a new laptop at my office and it has the Creators update on it and Revit works perfectly fine. Something deep in my computer has got everything all screwed up

[Viveka_CD]

Hi @Anonymous and @Anonymous

Please take a look if you have not already, Autodesk software does not launch after installing the Windows 10 Creators Update & Defender, the options available to you are listed there. 

You can try to uninstall the update & reinstall followed by then installing Autodesk product, also keep checking the Microsoft update center to see there are some more recent updates/patches. 

Make sure you keep your products updated as well with the latest service pack or Hotfixes by visiting the Autodesk website or account. 

Regards,

[Anonymous]

yes