Revit 2017 'not responding' problem

[Anonymous]

Hi,

I tried to reload central model link into my local file but it didn't reload and gave error 'not responding'. Later on, I tried to open central model but it didn't open either, the same error 'not responding'. I haven't faced with this problem before, I have been working on this file for 2 months. I couldn't figure out what the problem is. I tried to restart the laptop, also moved the files out of '%TMP%' folder etc. but none of these solved the problem.

I am using Revit 2017.

I would appreciate if someone helped me with this.

[Anonymous]

Hi @Anonymous,

did anything change on the network side? It sounds like something was modified there and Revit cannot reach the model properly.

Nicola Ianeselli
BIM Manager

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[Anonymous]

Thanks for your response.

Actually, architectural company is working on the central model and sending us weekly. We are consultants to the architectural company as one of the discipline, working on our local file by using the central model as a link (sent by them). So, we are not on the same server system.

The message appears when we launch Revit is attached.

I was able to open the file yesterday. But, suddenly this problem started to happen.

[Anonymous]

Hi @Anonymous,

I think they changed something in their firewall or they moved the model. It is like you cannot reach it.

Can you reach other file in the server? Just to check if you have access to that.

Or you can try to call them and find out.

At your disposal

Nicola Ianeselli
BIM Manager

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[Anonymous]

Hi,

Thanks, I will contact them about the file location.

The thing I cannot understand is I was able to open the central model they sent till this week. Since I received the latest model yesterday, I am unable to open any central file.

Does the central model received 2 months ago somehow linking to the 'Revit model set' I received yesterday? When I say 'Revit model set', I mean a central file coming along with linked files belonging to other disciplines.

Thanks

[Anonymous · Accepted solution]

Anything that they changed may affect the possibility of reading the file.

Maybe it was not saved properly.

Ask them to reload the file and share with you again.

Let us know.

Nicola Ianeselli
BIM Manager

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[Anonymous]

Many thanks Nicola. I will contact them.

Your comments have been very helpful.

[Anonymous]

Kudos or solution are highly appreciated so that other people will find an answer to the same issue. 😃

Thank you very much @Anonymous.

At your disposal

Nicola Ianeselli
BIM Manager

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[Anonymous]

Hi @Anonymous,

let me know how it went!

Nicola Ianeselli
BIM Manager

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Infraworks Ambassador

Was this answer helpful? If so, please click the ACCEPT AS SOLUTION or the KUDO button