Reload Revit link

[luisPDAN6]

Hi!

We are using Revit 2020, BIM360 for storing our Revit projects, and consequently our Revit links. When we update a linked document and press Reload from the Manage Links / Revit, nothing happens. The link does not reload. 

But when we press Reload From... and select the same file, the file is then correctly reloaded. I have a feeling this is not just related with the case of files stored at BIM360, but also on local drives. Someone at Autodesk should do a test on their code and test this functionality as soon as possible. 

[RobDraw]

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@luisPDAN6 wrote:

I have a feeling this is not just related with the case of files stored at BIM360, but also on local drives. Someone at Autodesk should do a test on their code and test this functionality as soon as possible. 

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A feeling that it is the case on local drives doesn't hold any water in a technical forum. You've got to test and be able to recreate. Also, this is a user help forum, users helping users. If you would like help from fellow users, please provide exact details on how to recreate this issue.

Here's my WAG:

You are not updating the actual file on the cloud. You are replacing it with one that was saved and edited off of the cloud but again, it's just a guess because you haven't provided enough information to recreate the issue.

Good luck!

[luisPDAN6]

Hi!

The button reload does not work. It is a dummy button. Autodesk should retest that Reload button and find why one needs to Reload From... in order to load the latest data from the linked file.

[RobDraw]

Hello? Did you read and understand what I said?

As of now, you are the only one experiencing this. Don't you think this might be a workflow problem and not a software one? SMH...

[luisPDAN6]

Hi!

I think I may have not explained properly in the original post. At the moment I am just using BIM360. 

The software loaded when pressing Reloaded from... button but not when pressing Reload. I cannot see what workflow has anything to do with 2 buttons. Is Reload suppose to reload the data different than Reload from... when the file path is exactly the same?

[RobDraw]

@luisPDAN6, as I said before, your question cannot be answered without additional information.

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@RobDraw wrote:
If you would like help from fellow users, please provide exact details on how to recreate this issue.

Here's my WAG:

You are not updating the actual file on the cloud. You are replacing it with one that was saved and edited off of the cloud but again, it's just a guess because you haven't provided enough information to recreate the issue.

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I'm quickly losing my patience here.

[luisPDAN6]

If you do not have anything to share, you don't need to loose your patience. 🙂 Let others come with relevant information.

The scenario is very clear and enough for the Autodesk QA team to work with. 

[RobDraw]

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@luisPDAN6 wrote:

enough for the Autodesk QA team to work with. 

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Too bad that they only come around once in a while. This is a user based forum, which I said already.

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@luisPDAN6 wrote:

The scenario is very clear 

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I told you that I don't fully understand your issue. Maybe it's clear to you but there is much information missing. I gave you a scenario where this might happen but you apparently haven't read that to verify it is what you are dealing with or not.

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@luisPDAN6 wrote:

If you do not have anything to share, you don't need to loose your patience. 🙂 Let others come with relevant information.

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Okay but I don't see anyone else responding, do you?

This sounds like something I've run into before but let's see what others have to say since you don't want to help me help you.

[luisPDAN6]

I am not alone with this issue... Have a look here:

https://forums.autodesk.com/t5/revit-mep-forum/revit-links-not-reloading/m-p/9509209#M69953

That other user says:

I've been running into this issue more and more. Its not every link and not on every job, but sometimes when we update our linked files and open Revit, nothing updates. We still see the old layout. Going to manage links and using "reload" doesn't work either, but "reload from" and repathing the file works. Has anyone else had this issue? It's a real problem because it opens up the potential for someone to do work using an old layout and wasting their time.

[RobDraw]

If you want a solution, you need to properly describe your issue. The information that you've provided does not reproduce your issue. You're starting to sound like the boy who cried wolf or chicken little.

[luisPDAN6]

Rob!

Thank you for the message. 🙂 Always good to meet a helpful person on the other side.

I will record a screencast on the next opportunity to supplement what I already described. 

Have a good day!

[RobDraw]

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@RobDraw wrote:
Here's my WAG:

You are not updating the actual file on the cloud. You are replacing it with one that was saved and edited off of the cloud but again, it's just a guess because you haven't provided enough information to recreate the issue.

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I'm still waiting for a response to this.

A screencast is not going to show me anything more than you hitting reload without the update happening and then hitting reload from to get the updated version. You've said that many times.

In case you don't know this already, there is a process to trouble shooting. Just repeating that it doesn't work is not that process. Revit is a complicated program and Revit on BIM360 is even more complex. There are a lot of variables. You need to share information about your workflow because this might be solved by adjusting your workflow or just accepting the fact that your workflow requires you to use "Reload from".

When you realize that you need to help us to help you, come back and tell us how you come to having this issue. 

[Mohamed-Nassar]

Check you are connected with server with it to check it reload from the central file and check it's Relative path

[RobDraw]

@Mohamed-Nassar, FYI, this is about a BIM360 model. 

[Mohamed-Nassar]

ok, Thanks

[Mohamed-Nassar]

May i Miss understand this thanks Sir

[martijn_pater]

Seems to me it's a rhetorical question tbh. If reload from works, do that and complain about the other if it doesn't especially if it's a known issue. But just swim downstream you know...

[ToanDN]

When you use BIM360, Revit probably reads the link from its cache for a better performance so when you update the link, you do need to Reload from to refresh the cache memory.

[RobDraw]

@ToanDN may be onto something. It makes a lot of sense for it to work this way on BIM360. Let's just ignore the OPs feeling about projects working the same way on a network and the button has lost all functionality and has been abandoned in place.

[luisPDAN6]

When opening the project with BIM360 sometimes the link is updated and sometimes is not. When the link is not updated, one expects that Reload does exactly that, loads the latest information from its root document, since the path is BIM360:// 

That is the procedure described here:

https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/CloudHelp/cloudhelp/2020/EN...

But now you are politely saying that maybe the local cache is outdated and that Reload From forces to refresh the cache. I think that is a good theory. What you are saying is that those two buttons are potentially doing two different things depending on the status of the cache. I cannot find anything in the Autodesk documentation that explicitly says that for BIM360 one must only use the Reload From... button to ensure that the latest information is loaded from the cloud. I also do not see much point on the button Reload as Autodesk has been writing, if the cache is not refreshed. If feels like somebody forgot to call that function in the Reload button.

I read on the Revit API documentation that there is a method IsNotLoadedIntoMultipleOpenDocuments with some interesting remarks.

https://www.revitapidocs.com/2016/7e675de0-ce86-ef2e-fdef-f5e12558684d.htm

But I cannot see that API methods remarks are being reflected in the general Revit Documentation either, or seen any dialog that informs that that is what is happening.

One thing is for sure in our office other users also noticed this issue in other projects, and they also never saw any Revit dialog explaining why the link is outdated some of the times.