"The data in is corrupt and needs to be manually recovered"

[lshannonEQEBT]

Hello all,

I am at my wit's end here. I have an employee that is trying to access a BIM 360 Revit file, and they keep getting this response "The data in is corrupt and needs to be manually recovered".

Here are the steps that I have taken:

Opened the file normally and as an audit (same error both ways)

Removed all of the files in the "CollaborationCache" folder

Removed all files in the "PacCache" folder

Copied the working files for the project from another computer/user and tried to run it that way

Restarted the PC multiple times

Checked there is enough hard drive space (there is)

There are a few different Revit files in the project, and this employee is able to access all the other ones with no problem. Also, all the other team members are able to load the file and sync with no problem.

Ideas?

[DarrenP]

this offers other options: https://knowledge.autodesk.com/support/revit-products/learn-explore/caas/sfdcarticles/sfdcarticles/C...

[lshannonEQEBT]

@DarrenP 

Thanks for the link. I have already tried these solutions unfortunately.

[syman2000]

I would suggest detach the central and then reupload central file again to 360. Sometimes corruption may linger in one of the local temp folder and we may not be able to know which one had that issue.

[lshannonEQEBT]

@syman2000 

Yeah, I've thought of that, However I'm trying not to disrupt all the other people using this file. When you say lingering files in a local temp folder, do you mean a specific one? I'd like to just delete all the temp files and see if that works, but I don't know of any more besides the CollaborationCache and PacCache.

[syman2000]

Our office run into this issue. It is very difficult to pin point the problem. I have one team member said they are fine while the other have issue. Once I detached and resaved, it works for both.

[lshannonEQEBT · Accepted solution]

So I figured it out. I hadn't deleted the user's "Windows\Temp" files as well as their "\AppData\Local\Temp" files. I deleted all of those, ran Disk Cleanup, and re-deleted the "CollaborationCache" and "PacCache" files. It worked!

[kdoiron7H6PZ]

Not to my surprise but your link is broken. I fully blame Autodesk for severing the page of resolution. Terrible!

[DarrenP]

try this link: https://knowledge.autodesk.com/support/revit/learn-explore/caas/sfdcarticles/sfdcarticles/Error-Data...

[kdoiron7H6PZ]

This worked for me as well. What a grandiose error message when in fact the file/data isn't corrupted, merely the local machine is affected. You'd think Autodesk would know the difference and build in some type of "auto-purge" to these program-breaking directories. This is considering the comment is 2 years old...maybe be Revit 2024 they'll get it right.

[cjohnston]

They didn't. User in my office having the same issue with 2024.

[TomHEV9PF]

It's amazing this original message is from 5 years ago and this is STILL a problem. I have a model with 5 people working perfectly fine and 1 suddenly started having this problem. Hasn't changed or done anything different. Just cam in 2 days ago and WHAM!

I've spent the last 2 days going thru every suggestion and NOTHING has worked. I find it a bit annoying that the only thing the error message tells me is something needs manually recovered. Well that is EXTREMELY helpful.