problem with render in cloud

[Fhinc]

I have updated to Revit 2018 from 2016 and now my render to the cloud isn't working, I keep getting the message:

A Problem Occurred 

The rendering service could not complete your request.

I have tried every fix that I have been able to come across so far but nothing seems to work, I have tried different files, and have tried using 2016 and I keep getting the same message

Please Help

[L.Maas]

I do not know "every fix you tried".

Few thing you could try

-Maybe the service is/was down temporarily?

-See if a firewall or virus scanner is blocking connections.

-Check in your account that you have cloud credits.

-Create a support ticket in your account and see if Autodesk can check from their side.

[Matt__W]

@Fhinc please refer to this FAQ post in the A360 Rendering Forum.

I suspect you'll find an answer there.

[Jacob.westergaard]

HI,

Thank you for taking your time to post this on the forum, 

As Matt mentioned I would also direct you towards that forum, if you don´t get any answers you are more than welcome to drop me a direct message and I´ll take a look at it, 

Best Regards,

[Fhinc]

Thanks

I will have a look in the forum and hopefully will figure out the problem.

[Fhinc]

I have tried all of these solutions and none of them seem to be the problem, not sure what else can be done

[rmoore3]

I have had this message come up before and to fix I logged out of Autodesk 360 and log back on

[Fhinc]

I am also getting this message when I go to the app store

We're Sorry

The server is unavailable or an error has occurred. Please refresh this page or try again later. We apologize for any inconvenience.
If the problem persists, please contact us at [email protected].

[Fhinc]

I have logged in and out, I have repaired and reinstalled, and have tried to look at my firewall and internet security and none of them seem to be the fix.

I have tired multiple files to get it to work both in 2018, and also tired in my 2016 copy but neither work.

[Anonymous]

mines is showing  this http://raas2.autodesk.com/cassette.axd/script/45d767e1ee3623b63ca27ef8be8d6e86a258e940/Scripts/rende...

---

---

[Libei.Wang]

Hi @Fhinc,

Do you have Revit Live 1.8.0 installed?  If that's the case, you need to update to 1.8.1 which has a fix for render in cloud problem.

You can get more information in this topic: https://forums.autodesk.com/t5/revit-live-forum/revit-live-1-8-is-not-compatible-with-cloud-renderin...

Thank you,

Libei

[iviatt]

Thanks, appears to have solved the problem.