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PLAN DOESN'T SHOW UP IN THE PUBLISHED VERSION

9 ANTWORTEN 9
GELÖST
Antworten
Nachricht 1 von 10
smikhaeil
626 Aufrufe, 9 Antworten

PLAN DOESN'T SHOW UP IN THE PUBLISHED VERSION

We have an ongoing problem; that some of the enlarged floor plans don't appear properly in the published version on BIM 360 Team, the problem doesn't exist if we print the sheet as a pdf file. The sheet looks okay on the screen too

Please see the attached screenshot and your input is highly appreciated 

 

By the way, below are things that we have checked and everything seam to be normal :

- Phase and Phase Filter ----> Show Previous + New, Project Completion
- View's Crop region ---> See attached 
- View's Model Display = normal

9 ANTWORTEN 9
Nachricht 2 von 10
barthbradley
als Antwort auf: smikhaeil

Have you checked your Publish Settings.  

Nachricht 3 von 10
smikhaeil
als Antwort auf: barthbradley

Thank you for your reply,
I've just checked the Publishing settings, and all plans in the sheet preview look fine and nothing missing, a screen shot is attached; I've tried to republish multiple times and the problem is still exist
any other ideas?

Nachricht 4 von 10
Kelsey.S
als Antwort auf: smikhaeil

Hi @smikhaeil,

 

I am not clear on what is missing or different when you publish on Docs versus PDF locally.

 

Do others get the same results?

 

Thanks.

 



Kelsey Skaug
Autodesk Technical Support
Nachricht 5 von 10
Kelsey.S
als Antwort auf: Kelsey.S

Hi @smikhaeil,

 

Just checking back to see if the issue is still occurring or if there are anymore details you can provide. 

 

Thank you.

 



Kelsey Skaug
Autodesk Technical Support
Nachricht 6 von 10
ToanDN
als Antwort auf: smikhaeil

What did you check specifically regarding View Crop region?
Nachricht 7 von 10
smikhaeil
als Antwort auf: Kelsey.S

Hi, 

Thanks for your reply, 

Yes this issue is still exist and it is very annoying to our clients, vendors and consultants who use the online published version as the only source to get into the latest and greatest construction drawings. 

Here is a screencast to the whole issue, and I hope someone can help us 

Link to screencast  https://www.screencast.com/t/4VwIs24kY9p

Nachricht 8 von 10
smikhaeil
als Antwort auf: ToanDN

Hi, thanks for your reply, 

Here is a screencast to the whole issue, please let me know if you still need any further information 

Link to screencast  https://www.screencast.com/t/4VwIs24kY9p

Nachricht 9 von 10
ToanDN
als Antwort auf: smikhaeil

Reset the View crop region of that view and see what brings you.
Nachricht 10 von 10
smikhaeil
als Antwort auf: ToanDN

It worked, when I reset the View crop region to default; thank you so much! 

Case is closed, you are the best!

 

SM

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