No render credits for student

[Anonymous]

Hello

I am a student and a member of the education community.I have over 800 days left on my educational version of revit, and I cannot render in the cloud. I have rendered in the cloud previously and suddenly I am getting notifications of cloud credits required. When I click on the render in cloud tab on the ribbon the dialogue box appears with three lines at the bottom about cloud credits required, remaining, etc. All the option tabs are grayed out and each of the cloud credit lines has a pin wheel spinning. I am really confused and have searched everything. Please get in touch with me to get this resolved. My other classmates have no problem with the cloud. Its like my license is no longer reading as a student.

Thank You

[KEA_BIM_Cafe]

Here is my guide for my KEA students. Try it on (attached). It works for all of us.

Best, Robert

[st562]

I followed the steps, re-installed revit 2018, logged out then back in, and my cloud credits still haven't updated. I cant continue my project without credits so its a major inconvenience that students don't get unlimited credits automatically upon instillation. How can I solve this issue? 

[KEA_BIM_Cafe]

Hi Sara, so far the solution to reset Claud Credits works for all my students however if its not helpful for you then I would contact Autodesk to check your account settings.