HELP: trees shown as grey box

[MSA-architects]

Help, 

Suddnely trees appear as grey boxes. 

Initially I thought it was a file corruption as I tried on different desktops, but this morning I have uninstalled and installed the whole software and the problem persists. Even on a new revit file.The most strange thing is that some of the tree families are shown correctly while others are not.

Any help will be much appreciated.

[Sahay_R]

Two things that come to mind - 

1) Check the level of display of your view - make sure that it is set to Fine

2) Edit the family. Select the geometry. Make sure that it is set to display at all levels of detail

[loboarch · Accepted solution]

for some reason the Family can't find the RPC resource it is supposed to be using. Make sure you have access to the location the family is attempting to pull the RPC from, and make sure the RPC assets are actually there.

You mentioned you already re-installed, but it seems like all of the content is not being installed, or your RPC paths are going somewhere else for some reason?

You can also try reloading all of the families that are showing the boxes. If you have updated the path, this might fix the problem.

[andrea.kikuchi]

@MSA-architects, 

Just checking in with you, were you able to resolve this issue with any of the solutions above? Please let us know, thanks!

[chrisplyler]

What has happened to @Viveka_CD and where have you hidden her body?

[andrea.kikuchi]

@chrisplyler, She is currently out of the office but will return soon! Glad to know she is missed elsewhere too! 🙂 

[ToanDN]

---

@chrisplyler wrote:

What has happened to @Viveka_CD and where have you hidden her body?

---

Leave her alone until this cyber Monday, hyper Tuesday, and psycho week is over, at least.

[Sahay_R]

Aawww. Don't cry, @chrisplyler. She will be back!!

[chrisplyler]

---

ToanDN wrote:

Leave her alone until this cyber Monday, hyper Tuesday, and psycho week is over, at least.

---

Sooooo... you think she is out shopping?

Any chance we can keep this Technical Support Specialist also? How awesome would it be to have TWO of them?

[Sahay_R]

Actually no - she's on vacation. From US!!!

[chrisplyler]

We've got to keep tabs on these in-house forum spies you know. They might try to take over control of their own forums or something.

[Sahay_R]

....we also need a concerted effort to be nice to the ones we like!

[chrisplyler]

I thought teasing and hazing was how we show our love and acceptance. No?

[Sahay_R]

@chrisplyler I'm so glad you don't like me!

[chrisplyler]

Are you kidding? You're one of my favorites. You've never felt teased by me?

[Sahay_R]

Looks like I have a thicker hide than most!

[Viveka_CD]

Hi there everyone

I missed you too and I'm back!! 

[Viveka_CD]

Hi @MSA-architects

I'm checking back to see if you were able to resolve your issue and if you still needed more assistance from the community.

Glad to help.Please let us know.

Regards,

[Sahay_R]

@Viveka_CD - just in time! I'd run out of tissue to give @chrisplyler!!!!

[MSA-architects · Accepted solution]

Everything back to normal after installing ArchiVision dashboard

Thanks for asking!