Help Not Found when pressing F1 | You are attempting to access help content that is not installed.

[emiliarm]

Hello, 

I am having some trouble when trying to access Revit Help. Every time I try pressing F1, I get two messages. Both of them saying "Cannot Open Help" (See attached images). I tried doing what they advise here: https://help.autodesk.com/view/RVT/2022/ENU/?guid=GUID-7C76AE6F-21C2-4ADB-B1BA-44E4E29DFDFA  and here: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/When-accessing-hel...

I also tried uninstalling and installing Revit but none of them worked. 

Has it happened to anyone before? How can I solve it? 

[ToanDN]

My F1 opens this:

https://help.autodesk.com/view/RVT/2023/ENU/

[lucdoucet_msdl]

Most Revit installs bypass the downloading and installation of local help files on your computer and there try to connect to the online Autodesk help website for the version you are working with.

You may have either of these problems and possible solutions:

1. You are using Revit 2017 or earlier and configured for local help files: Redownload and install only the Revit Help files for your version.
   Missing offline help for Revit
   
   
2. You are configured for online help file:
   1. There is a problem in the Revit.ini file redirecting your help to the correct browser and/or the language setting is incorrect. When following the instructions in the links you sent, were the settings ok?;
   2. There is a problem with the local HTML file that forwards the link to the internet address. Is the missing file not on your computer in the correct folder as in the help links you sent? If it's there, did the Revit re-install change the file?
   3. There maybe a problem with your network access to the internet newly blocking an autodesk site. Is there other Autodesk software on your computer with the same problem or a colleagues Revit on a seperate computer on the same network?

Hope this helps,

-luc 

[emiliarm]

Thank you, @ToanDN! I'll bookmark this in case I don't find any other solutions.

[emiliarm]

Thanks @lucdoucet_msdl,

1) When I tried the steps from the links, the settings seemed right.
2) I did reinstall Revit, but I kept getting the same message afterwards saying "You are attempting to access help content that is not installed"
3)My coworkers and I have Revit 2023 installed. Theirs work fine. We have different computers, and all of us are on the same network. I am the only one having this problem.

[lucdoucet_msdl]

---

@emiliarm wrote:
1) When I tried the steps from the links, the settings seemed right.

---

Following the instructions in this link to Online Help, try setting the Browser setting to "HelpBrowser=1" and "OnlineHelpLocale=enu" in your Revit.ini. Quit and restart Revit to test.

If they aren't in the Revit file, you can copy and paste the following from the Documentation Settings in Revit.ini

[Documentation]
OnlineHelpLocale=enu
HelpBrowser=0

And by the way, which version of Revit are you using?

-luc

[emiliarm]

Thanks @lucdoucet_msdl,

I did try this:

[Documentation]
OnlineHelpLocale=enu
HelpBrowser=0

But it didn't work. Also, I am using Revit 2023

[lucdoucet_msdl]

@emiliarm 

Can't think of anything else and, since you mentioned a complete reinstall of Revit didn't work, I would suggest you contact Autodesk directly for support using "Post purchase support" and "Help using my software". 

Contact Support

-luc

[gokcen.ezgi.sen]

Hello @emiliarm ,

I think the following steps may be helpful for your problem;

1. Navigate to Revit.ini file in:
   C:\Users\<user>\AppData\Roaming\Autodesk\Revit\Autodesk Revit 2019\
2. Edit file in a text editing program.
3. Search for UseHelpServer.
4. Set value to 0 or remove line completely:  UseHelpServer=0
5. Save Revit.ini.
6. Relaunch Revit.

Let me know if you have more questions on this topic, otherwise please accept as a solution so that others can benefit from this information.

Best regards,

Gokcen Ezgi Sen

MSc. Architect - BIM Consultant

LinkedIn 

[emiliarm]

Thanks @lucdoucet_msdl, I will try that.

[emiliarm]

Thanks @okcen.ezgi.sen,
I did that, but unfortunately, it didn't work.

[zrilek]

I've change enu in .ini file to ENU and it worked.