Error runing revit 2016

[Shai.Nguyen]

when I run revit 2016, a tab name "family" appears and it annoy me closing it every time open revit. I can't pin it to anywhere neither. How can I make it disappear when I open revit?

[L.Maas]

Do you have add-ins that might cause this issue? You can uninstall those add-ins and see if the issue disappears

It also might be you graphics card. These kind of issues have been reported to be caused by some of the graphic cards window managers like ATI Hydravision or NVIDIA nView. If you use one of those, disable them and see if it helps.

(Restarting Revit and/or computer might be required)

[Shai.Nguyen]

I think It's not about add-in because i've reinstalled window and it still happens. My graphic card is AMD fire pro. Please explain step by step.

Thank you!

[mpeperkamp · Accepted solution]

Hi @Shai.Nguyen,

I'm not sure but you need to turn your HyrdaVision Desktop Manager.

I don't believe that the Radeon versions have the HyrdaVision Control Center so you will have to dig through your driver manager to see if you can disable the multiple desktops and/or controlling of windows across multiple monitors. Windows manages this automatically so disabling your graphics card from controlling it should fix the problem.

If my post answers your question, please click the "Accept as Solution" button. This helps everyone find answers more quickly!

[Shai.Nguyen]

I'm using 2-monitor and maybe it is the cause of the problems. I change to main monitor and it works. Thank you.